Field Installations Specialist

About RTC

RTC masters the design and detail of retail, helping brands and retailers improve the shopping experience and grow their bottom line.  We design retail programs and environments, execute them globally, and build products that improve retail performance.  We provide our clients a cohesive brand experience, expanded retail presence, and consistently better results at a lower total cost.  Learn more at http://www.rtc.com/.

Why should you consider a career at RTC?

Benefits

• Hybrid work from home program offered
• Health Insurance through Blue Cross Blue Shield (choose from two PPO plans and one HMO plan based on your deductible comfort level)
• Dental Insurance with two plan options (both PPO Plans)
• Vision Insurance 
• Benefit Value Advisor and Member Rewards (through Blue Cross Blue Shield)
• Flexible Spending for Health and/or Dependent Care
• Commuter Transit benefit
• 401(K) Plan with company match (we also offer a Roth option!)
• Life Insurance (we cover 3 times your salary - you can purchase more)
• Short-Term Disability Coverage (we'll cover this for you too - you can choose to purchase long-term disability)
• 16 PTO Days (full year)
• 9 Paid Holidays
• Tuition Assistance 

Perks

• Fun Friday Hours - get a head start on your weekend by leaving at 2:30 every Friday (year-round!)
• Volunteer Time Off (VTO) plus company sponsored volunteer events

Wellness

• PTO is encouraged not only for vacations but mental health breaks.
• Discounts to eligible fitness centers for associates enrolled with Blue Cross.
• Our Covid-19 protocol has resulted in ZERO outbreaks from exposure while in an RTC facility.
• Preventative Care is covered at 100% (annual check-ups and screenings).
• Lactation rooms available for new mothers at both Rolling Meadows & Romeoville locations.
• Annual flu clinic at Romeoville and Rolling Meadows for our associates and any dependents covered on our health plan.  Flu shots covered on insurance if associate elects to go elsewhere.

Career Development & Training 

We encourage your professional growth and development.  We offer mentors with deep industry experience, management who will assist you in defining and realizing your short and long term career goals and a variety of opportunities for training and advancement.

 

Daily Tasks may include, but are not limited to:

• Public relations with client and store management as appropriate to a specific store location.
• Execute installation per space plan, elevation, and construction intent documentation.
• Instruct and inform installation teams in the proper and efficient assembly of RTC fixtures.
• Collaboration with engineering and production team members providing feedback through photographs, phone, and written documentation.
• Collaboration and support for internal account teams
• Direct “on site” client contact regarding the status of assigned installation projects, shipping status, special conditions relating to the store and the fixtures, next steps in the process, priorities, and RTC expectations for the sequence of events.
• Client interface includes problem-solving,  status reporting, and forecast completion times/ dates.
• Communicate a customer facing daily status report for assigned projects and provide photos as required.
• Communicate an internal version of the daily status report.
• Direct contact with general contractors and sub-contractors as required to successfully and efficiently perform work expected of RTC. Effectively protects RTC’s and the client’s best interests at each assigned job site.
• Identify and communicate change order requirements to Account and Installation Manager.
• Coordinate and schedule activities around any on site client requests or “Go Back” conditions. 
• Installation support includes training and directing 3^rd party suppliers. For the Installation Specialist role, this typically pertains to standard or rerun fixtures. 
• This role documents and works to complete punch list items as required.

The role has job responsibilities in preparation for going to a store installation that includes the following:

• Compile assets and control documents required for on-site leadership and management. Review project construction plans.
• Prepare Scope of Work bid documents for assigned installations.
• Develop project installation/ shipping schedule for specific shops/ stores (in store timing of events)
• Investigate and learn assembly methods and sequences for standard fixtures.

The role has job responsibilities upon conclusion of the store installation that include the following:

• Follow through on “Go Back” activities and participate in the resolution.
• Organize and validate change orders by 3^rd party suppliers such as installation companies.
• Develop a Customer Incident Report as required and deliver in a timely manner upon completion of the installation.
• Provide client feedback from each job site in conjunction with the CIR.

 

Secondary Duties

• Coordinate and participate in site survey activities as required.
• Coordinate activities based on client installation feedback requests.
• Coordinate installation kick off meeting with internal associates
• Perform other duties as required by Installation Manager or Account Manager.