We’re a global team of more than 900 retail strategists, researchers, designers, engineers, manufacturing experts, logistics orchestrators, technology specialists and program managers who help brands and retailers to reinvent their retail presence.

We grow sales by uncovering insights and translating them into experiences, environments, categories and displays that make the connection between products, people and retail space. We reduce costs by managing the complexity of large and increasingly global retail executions. And our proprietary suite of store ready solutions meet operational challenges all over the world.

Research
Strategy / Design
Prototyping
Manufacturing
Logistics
Installation
Activation
Shelf Management
storereadysolutions.com
Beverage Solutions
ecotracglides.com
Retail Technology
rtcprofitnet.com
Loss Prevention
rtcprofitguard.com

We work with marketing, design, research, sales, operations, procurement and business management professionals who value relationships based on clarity, transparency and accountability.

clients

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services

Shopper Research
Strategy Development
Design Development
Prototyping & Testing
Value Engineering
Production Planning
Global Manufacturing
Shipping & Warehousing
Installation & Maintenance
Program Management
adidas
Autozone
Advance Auto
Ahold
Albertson's
Coca-Cola
Cole Haan
Columbia Sportswear
Dairy Management
Danco
Danone
Diageo
Docker's
Dollar General
Family Dollar
FedEx
Gillette
GSK
Heb
Honeywell/Fram
Kimberly-Clark
Kraft
Kroger
Levi's
Meijer
Motorola
Nestle
Nike
Phase Eight
Philip Morris
Polar
Procter & Gamble
Rockport
Samsung
Sears
Siemen’s
Smucker's
Spyder
UGG Australia
Ulta
VF Corp
Walgreens
Walmart

RTC USA World HQ

2800 Golf Road
Rolling Meadows, IL 60008
USA
+1 847 640 2400

Offices:

  • Rolling Meadows, IL
  • Romeoville, IL
  • Bentonville, AR
  • Beaverton, OR

Contact:

Gary Cohen
gcohen@rtc.com

RTC Europe HQ

Castle Road
Sittingbourne
Kent ME10 3RN
UK
+44 1795 412 795

Offices:

  • Sittingbourne, UK
  • Moscow, Russia
  • Prague, Czech Republic

Contact:

Mark Jerram
mjerram@rtc.com

RTC Latin America HQ

701 Waterford Way
Suite 410
Miami, FL 33126
USA
+1 305 537 1800

Offices:

  • San José, Costa Rica
  • Lima, Peru
  • Mexico City, Mexico
  • Sao Paulo, Brazil

Contact:

Franko Galjuf
fgaljuf@rtc.com

RTC Asia HQ

1102 -1103 Ascendas Plaza
333 Tian Yao Qiao Road
Xu Hui District
Shanghai
China 200030
T: +86 21 6197 6197
F: +86 21 6197 6100

Offices:

  • Hong Kong
  • Shanghai, China
  • Dongguan, China

Contact:

Keith Fleet
kfleet@rtc.com

Beaverton OR USA Retail Designer/Space Planner
HR Contact: Michele Torres
Email: apply@rtc.com
Description: Job Description: This position works with the client and the account teams to design, render, and produce space plans, elevations and construction design intents for client approvals and internal communication and control documentation. This position supports the various global account programs as well as store environment related business opportunities. The position provides control documentation for full store environment opportunities and merchandising strategy assignments. This role consults on architecturally related tasks such as site surveys, seismic, structural, lightening and flooring Daily Tasks may include, but are not limited to: · Ability to meet scheduled commitments · Store layout and construction design in AutoCad with Solidworks knowledge a bonus · Space Plan, elevation and construction intent documentation to facilitate client decision making and develop control document approvals. · Design conceptualization Model Making · Internal design presentation and preparation · Collaboration with engineering and production team members · Collaboration and support for internal account teams
Experience: Design and planning the fixture integration into a variety of unique store environments. · Compile the construction design intents that act as control and permit documentation for the brand, retailer, fixture BOM, site preparation, installation and merchandising. · Capacity and plano-gram layout and recommendation. · Knowledge of ADA requirements where applicable. · Development of the RCP (Reflective Ceiling Plan) and floor fixture plan. · Development of the electrical plan. · Any space planning and elevation requirements. · Perform site observations and surveys. · Site survey interpretation from others. · Building code callouts and compliance considerations. · Installation direction, instructions and support. · Risk assessment and identification. · Architectural knowledge required. · Efficiency with Solidworks highly desirable. Efficiency with Sketch Up highly desireable Experience with Revit a strong complement · The ideal candidate will have the ability to produce detailed, quality work in short periods of time and will have the ability to work on multiple projects simultaneously.
Education: Bachelors Degree Required for this position

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Rolling Meadows IL USA Account Services Representative
HR Contact: Michele Torres
Email: apply@rtc.com
Description: RTC is looking for an Account Services Representative who will support our clients and team members by managing and being the point of contact for a variety of programs. This position takes ownership of respective programs by understanding the full scope of projects, actively participating in conference calls, and overseeing inventory levels of RTC fixtures and customer supplied items that are required for production, shipping, and invoicing of products. The Account Services Representative will perform a variety of order processing tasks that are time sensitive in nature, coordinate complex client projects with all appropriate personnel from kick-off to shipment, keep internal Associates updated as to the ongoing status of projects, execute logistical specifications, create and maintain reports, and work with accounting to ensure proper invoicing and management of client specific requirements.
Experience: This position requires strong computer skills including proficiency with Excel, at least 3 years of customer service experience, and a background in international shipping or logistics. Qualified candidates should have strong verbal and written communication skills, effective organizational and time management skills, be a team player with creative problem solving abilities, and have the ability to multitask in a fast paced environment.
Education: Bachelor's degree is preferred.

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Account Services Representative/Customer Support
HR Contact: Michele Torres
Email: apply@rtc.com
Description: This position supports the client by maintaining the internal systems that are required for production, shipping and invoicing of the product, and serves as the inside contact for all customer inquiries regarding shipping and distribution information. This includes, but is not limited to: - Receive and respond appropriately to phone calls from the stores/field requesting fixtures, replacement parts and help with installations. Enter initiative/replacement part orders. - Maintain ordering websites which includes uploading part numbers, descriptions, photos and instruction sheets. - Manage Cosmetic New Door Program. Maintain new door orders spreadsheet. Update carriers and shipping dates accordingly. Make pre-calls to each store to confirm delivery date and order acceptance. - Create and review invoices prior to them being mailed. - Interact with project management and other departments regarding status of all orders. - Manage returns which includes providing written direction to clients and adjusting orders. Follow up with receiving and maintain returns spreadsheet. - Assist in inventory monitoring process and develop inventory reports if needed. Insure adequate levels of production are maintained. Discuss with Account Manager and/or client. - Participate in weekly team meetings, shipping/production meetings and client meetings. Interpret the client’s needs into our daily processes.
Experience: Prior customer service experience required. Must be computer literate, including MS Excel and Word, and possess good written and verbal communication skills. Good organizational skills, the ability to multi-task, and being a team player are also necessary.
Education: College degree a plus, but not required.

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Buyer
HR Contact: Michele Torres
Email: apply@rtc.com
Description: ·Demand Planning: Creates and maintains forecast and supply models for specified products and/or customers. Incorporates business intelligence and forecast information gathered from Sales, Operations, Finance, Suppliers, Historical Data and other sources. Enters forecast into business system MRP to drive Capacity, Inventory, and overall Supply Plan(s). ·Analyzes forecasts/sales/supply trends for raw material, component, sub-assembly, and finished-good demand for purchase and crafts supply plans that achieve cost, inventory, and service level requirements. ·Provides planned order data to suppliers to drive capacity planning, manufacturing efficiencies, and on-time delivery requirements. ·Secures formal quotations from approved supply base and analyzes against project cost estimates and customer delivery requirements. Provides recommendations to Project/Program Managers for all variances to original estimate. ·Issues purchase orders and manages delivery of product to meet established Sales/Operations or Forecast plans. ·Identifies and makes recommendations for areas of cost reduction, and facilitates cost reduction projects with timely execution. ·Initiates, supports, and/or assists with the identification and qualification of new sources of supply. ·Manages the MRP system to ensure product data accuracy, schedule/delivery accuracy and adherence. Updates system planning data related to EOQs/MOQs, supplier leadtimes, and safety stocks. ·Keeps up-to-date on both actual and potential supply and/or delivery issues; provides timely communications and analysis to team members and to management. Leads/supports the S&OP process, or otherwise develops methods of analyzing and communicating product costs, inventory, supply issues, and service levels to internal customers. ·Establishes, measures, and reviews KPI’s for key suppliers, facilitating continuous improvement. ·Prepares and maintains regular and relevant reports pertaining to Sales Activity, Inventory Value/Turns, and related data ·Dispositions discrepant material (NMRs) as needed or required. ·Special projects as assigned or required.
Experience: -Minimum three years’ experience in planning and domestic direct-purchasing (offshore purchasing experience also preferred). Plastic injection-molding (or related industry experience) also preferred. Skills: Demonstrated proficiency in forecasting and forecasting methods with an understanding of their financial and operational impacts.
Education: Bachelor's Degree required. ISM/APICS Certification preferred

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Planogram Analyst
HR Contact: Michele Torres
Email: apply@rtc.com
Description: Work collaboratively with the client and brand organizations to ensure planograms for the Universal Cosmetics Wall Systems are received accurately and processed internally into production BOMs for both of the annual resets. ESSENTIAL FUNCTIONS: 1. Critical client/brand interface. Prepare agenda for and lead weekly brand update conference calls. 2. Create and maintain brand specific product/fixture relationship spreadsheets. 3. Analyze new products for fixture type matchups and work with engineering and project management to confirm. 4. Work with brands on planogram development based on determined fixture merchandising space and planogram requirements. 5. Review incoming planograms for accuracy, identify set issues and effectively communicate the updates. Ensure timely physical set-up of planogram fixtures and graphics both at RTC and retailer locations during the testing phase and when final. 6. Process planograms into and out of Datacube to ultimately create BOMs and accurate planogram documentation. 7. Create, review and edit fixture planograms to aid retailer store personnel in setting exact planograms. 8. Monitor and enforce various timelines with brands to ensure program timing is met. 9. Become an expert with all brand products and related fixture inserts/components. 10. Work with client to confirm store matchups for each planogram. 11. Monitor brand graphic and COW inventory, provide monthly reports and recommend inventory replenishment quantities. 12. Prepare brand quotes for graphics collating, as well as reruns of custom parts. 13. Work with Project Managers to ensure BOMs are constructed properly to meet the requirements of each planogram. 14. Work with Account Services to ensure sales orders are entered properly for each store based on planograms and store matchups. 15. Aid the purchasing function with part type and quantity requirements. 16. Work with IT to troubleshoot issues and recommend process improvements. 17. May be required to oversee temp labor helping to process planograms.
Experience: · Strong communication skills are a must, as there will be constant client and brand interactions. · Computer literate. · Organized, detail-oriented, solid follow-up and multitasking abilities. · Strong initiative and a team player.
Education: Bachelor’s Degree in Business preferred, and/or minimum of 3 years relevant experience.

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Financial Analyst
HR Contact: Michele Torres
Email: apply@rtc.com
Description: I. Position Summary: Responsible for Project and inventory accounting functions. Individual must demonstrate the ability to work in a fast paced environment, willing to contribute, work well in a multi-regional team setting environment and should have a “can do” attitude. II. Essential Duties and Responsibilities: 1. Prepare and Maintain inventory related reports including inventory valuation, inventory movement. Reconcile inventory accounts to physical report. 2. Prepare and maintain inventory obsolescence reserve. Process scrap order as needed. 3. Assist in the reconciliation of quarterly & yearly physical inventory audit. 4. Administer and reconcile outside warehouse inventory balances including preparation of inventory confirmation. 5. Create projects and project P&L summary. 6. Analyze variances and margins at product and client level. Research the root cause for variances and suggest/lead to possible solutions. 7. Audit BOM’s as needed and work with project managers to increase accuracy of existing BOM’s. 8. Assist in month-end close and prepare journal entries as necessary. 9. Perform labor analysis and compare it against budget. Research and explain variances monthly or as needed. 10. Develop financial reports for forecasting, trending and results analysis 11. Liaison between business unit and finance group on financial issues and other matters. III. Secondary Duties and Responsibilities: 1. Provide support to the sales teams in sales analysis. 2. Assist in the US month end closing by ensuring all dimension margin reports are updated. 3. Ad-Hoc projects as required.
Experience: · 3-5 Years of relevant Expereince · Good time management skills and be able to multi-task. · Analytical and detail-oriented · Willing to accept new responsibilities and assist in multiple areas within the team · Strong knowledge of Excel and Report Writer · ERP Experience · Experience in Manufacturing preferred.
Education: Bachelor’s degree in Accounting, Finance or equivalent

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Associate Manufacturing Engineer
HR Contact: Michele Torres
Email: apply@rtc.com
Description: Scope: The purpose of this role will be to furnish timely estimates of Prototypes to Program Managers and Account Executives. Provide information and consultation to assist the project development effort by making recommendations where appropriate to lower cost. Maintain comprehensive product knowledge of items estimated. Key Responsibilities Primary: · Work with Model Shop. Engineering and Design departments to review proposed designs. · Provide consultation and make recommendations on materials, manufacturing methods, etc. relative to ease production, lead time, budget and design objectives. · Create and circulate estimates to appropriate parties. Maintains estimate files. · Participate in ball-parking, budgetary reviews and brainstorming. Participate in value-engineering efforts. · Analyze suppliers and supplier quotes and make recommendations to be used in estimates. · Will participate in the supplier selection for prototypes taking into consideration production lead times, projected production quantities, and cost. · Support Estimating Department in preparation of estimates, as required. · Help lead and implement projects and action plans through the development of dependable and competitive suppliers. · Identify and support the qualification of alternate/new sources of supply. Secondary: · Will assist in the development and procurement of prototypes. · Recommend alternate processes for manufacturing or materials used in order to improve costs, quality, lead time, and overall value. · Work to develop new supplier, production methods and materials. Special projects as assigned or required.
Experience: Ability to read engineering drawings. A working knowledge of a wide variety of materials and processes. Self-starter, able to manage multiple responsibilities Detail oriented Resourceful Good communicator
Education: Bachelor Degree in Engineering or other manufacturing related area or equivalent experience Minimum 2 years of experience in estimating, engineering, purchasing

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Building Services Supervisor
HR Contact: Michele Torres
Email: apply@rtc.com
Description: The Building Services Supervisor will have responsibilities within Building Services and Human Resources. The main emphasis is on building services which includes direct supervision of the receptionist, and responsibilities for the front desk role within our corporate setting. This role also coordinates the movement of employees with the building to ensure they have complete work stations. Additional responsibilities will fall with the HR office. This person will handle much of the administrative duties of that office. This includes mail, invoices, filing …etc. Essential Functions: ·Direct supervisor for Corporate Receptionist. ·Coordinate all internal desk moves. Verifies each request in order to approve. Notifies Building Maintenance and IT, giving as much notice as possible. Makes sure moves are announced. ·Oversee badge system, adhering to proper assignment of access codes, door lock schedules, etc. ·Work with Talent Acquisition Manager on administrative duties related to recruitment. ·Will take over and/or share some of the HR departmental administrative duties ·Will be a back-up to HR Assistant on questions from Associates ·Will learn payroll processing to be primary back-up and handle as often as needed ·Will be primary contact for Executive Assistant in the management of org charts. ·Will attend HR Team Meetings and contribute to monthly highlights.
Experience: ·Excellent Communication Skills ·Able to multitask and take direction from multiple team members ·Strong Organizational Skills and detailed -oriented ·Proficient with Microsoft office suite and able to quickly learn new computer/software systems ·Team –oriented and positive attitude ·Prior experience managing an office or building services a plus
Education: College Degree Preferred

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Vice President IT
HR Contact: Michele Torres
Email: apply@rtc.com
Description: This senior level hands-on IT leader will provide both strategic direction and tactical management for RTC’s global Information Technology function. Not only will the VP IT lead the development and implementation of global IT strategy and initiatives, this position will also own the resource planning process to ensure that initiatives are appropriately staffed with the goal being to develop superb internal IT technical capabilities and minimize outside consultants. This position is responsible for establishing and maintaining a culture of transparency, collaboration, and mutual respect to ensure that team momentum is built for the long term. Finally, this position will demonstrate the ability to work with all functions and levels within RTC. The VP of IT will work with key users to develop strategies and plans and effectively present those plans to the IT Steering Committee for approval. Using great judgment, a sense of urgency, superb communication skills and sound project management capabilities, the VP IT will mine for the underlying challenges, work with users and colleagues to address and give RTC a competitive advantage in the marketplace. Essential Functions · Technology o Contribute as part of the Leadership Team to business strategies, initiatives and goals ensuring best IT practices and continued collaboration between IT and business groups. o Lead IT planning, functions and solutions. Introduce new ideas, contemporary thinking, and best IT practices. Maintain and build upon organizational effectiveness by defining, delivering and supporting information technologies. o Plan, manage and implement small to large IT projects through the entire lifecycle. § Manage global ERP implementations and updates to ensure RTC is operating on the most current version of LN. Lead LN enhancements to improve operating efficiency and Associate productivity. § Manage custom development through all phases of end user design, programming, installation and operations. Lead product development, viability/testing and implementation aligning with business priorities. § Maintain and manage all IT infrastructure systems to ensure smooth operations and minimal downtime. o Develop and implement appropriate security for all data, to include back ups and a well-conceived Disaster Recovery Plan. Ensure the security of RTC proprietary information and the security of the IT infrastructure. Develop and implement a comprehensive data restoration testing to ensure RTC is prepared for a catastrophic disaster. o Develop and implement system and control processes and policies.
Experience: Leadership Effectiveness o Proven ability to lead and motivate a talented group of IT professionals in a team-oriented, collaborative and mutually-respectful environment. o Manage and coach four direct reports and a total of 15 IT associates. Develop annual IT initiatives and collaborate with IT Associates to set annual objectives and perform regular assessments. o Prioritize departmental work, evaluate the training needs of Associates, manage career development and performance planning and ensure world class customer service from the IT staff. In addition to coaching and developing the team, this position will ensure a succession planning approach is undertaken to challenge staff to improve and grow in their positions. The overarching goal is support of client needs, with daily assistance for end users. o Exceptionally self-motivated and results oriented. Responsible for the delivery of IT projects, on-time and within budget. o Superior analytical, evaluative, and problem-solving abilities o Strong project management skills and keen attention to detail o Through his/her actions, sets a very high bar for exceptional customer service. o Establish and maintain regular written and in-person communications with RTC’s leaders and end users regarding pertinent IT activities. o Ability to react to, and effectively manage through, changing priorities with poise. o Work with IT staff to evaluate the computer training needs of all RTC Associates and ensure a successful training program is in place for new and existing RTC Associates. o Implement a vendor management program to ensure that all contracts are approved by senior management and managed according to the terms of the agreements. Anticipate expiration dates and react accordingly. Competitively bid all material purchases. o Excellent communication skills, both verbal and written. · Financial o Participate in the annual IT operating and capital budget process. o Accomplish financial objectives through financial projections and evaluating trends and planning accordingly for enhancements and delivery of current/future projects. RTC is a global organization with over 1,000 Associates working in 18 sites. Within the US, there is a staff of 15 IT Associates managing LN application development, custom applications and infrastructure. In addition, there are two Associates in China and an outside service in the UK, for local support needs. · 15+ years of experience managing and/or directing technological operations 5+ years of experience in a technology leadership position with a successful track record in project and resource management. · Experience in strategic technology planning, execution, and policy development. · Working knowledge of applications development, ERP systems (preferably LN), infrastructure, including security, risk analysis and database management. · Working knowledge of business operations in a manufacturing environment or distribution company. · Excellent knowledge of technology environments, including a balanced record of applications and infrastructure achievement. · Extensive knowledge of data processing, work flow, hardware platforms, enterprise software applications, and outsourced systems. · Technical experience with systems networking, databases, business intelligence, web development, and user support. · Familiarity and user experience with Lotus Notes, Microsoft Office productivity suite applications including Word, Excel, PowerPoint, Access, as well as Visio, and Microsoft Project. · Excellent understanding of project management principles. · Superior understanding of the organization’s goals and objectives. · Demonstrated ability to apply technology solutions to business problems. · In-depth knowledge of applicable laws and regulations as they relate to technology issues. · Must be able to travel to US and international offices as needed to provide support and implement IT solutions. · As passionate as RTC is about the retail fixture business, the successful VP of IT will be about the information technology business.
Education: Bachelor’s Degree preferably in Information Systems or Business; MBA and/or a Master’s degree in Computer Science is a plus

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Program Administrator
HR Contact: Jean Carlson
Email: jcarlson@rtc.com
Description: Lead client projects/programs through internal operational functions – from estimating and development into production and installation. Responsible for coordination and execution with team members and cross-functional teams to meet deadlines and provide quality results. Coordinate communication, prioritization and problem resolution. Will support Account Managers and program requirements in a variety of capacities, including inventory management, work requests, kick-off packets, shipping, installation oversight, and/or client billing. Coordinate and attend internal RTC meetings during preproduction phase of job as well as throughout the course of the project once an order is placed. May have direct client contact.
Experience: 5-7 years of industry experience, preferably in project and/or program management. Must possess strong organizational and communication skills. Requires a detail-oriented skillset, with the ability to manage responsibilities for highly complex programs. Expected to lead meetings and drive results. Demonstrate ability to work independently, with little supervision. Flexibility and ability to work effectively under pressure and tight deadlines are essential. Must be able to travel. MRP/ERP and strong Excel skills necessary.
Education: College degree preferred, but not required.

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Industrial Designer
HR Contact: Michele Torres
Email: apply@rtc.com
Description: Retail is in the midst of a major transformation and RTC IS seeking creative designers to help us reimagine and reinvent retail experiences for our clients. In a world where consumers have access to the world's products at their fingertips and the ability to have them delivered in less time than it takes to drive to the store, physical retail needs to provide a new and completely different type of value. We're helping retailers and brand companies to create that value.
Experience: We design retail programs and environments, execute them globally, and build products that improve store performance. We provide our clients a cohesive brand experience, expanded retail presence, and consistently better results at a lower total cost. We are seeking designers who fit the following profile: You’re passionate about your work – you want to make a difference and have an impact on people’s lives. You're a problem solver – you start without preconceived notions, you're curious, you dig in, and you're committed to getting to the right answer. Your creativity is boundless – the right answer can come in many different forms, from new interactions, experiences, communications, environments, fixtures or whatever it takes to delight a shopper and create a competitive edge. You're a collaborator – it may sound trite to say "must work well with a team", but we mean it; you must be the type that can work and laugh and even defend your ideas with your team members who will include researchers, strategists, designers, model makers and engineers with multiple points of view.
Education: - Great aesthetic vision - User focused approach to creativity - Strong visual presentation skills in both sketching and CAD - Comfort with generating ideas quickly and managing a variety of projects at the same time - Appreciation for hands-on development work like low-res prototyping - Understanding of manufacturing materials and processes - Able to balance creative design and business requirements - Excellent communication skills - 3 to 5 Years of Design Experience

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Sr Credit and Collections Analyst
HR Contact: Michele Torres
Email: apply@rtc.com
Description: The Sr. Credit and Collections Analyst will assess credit risk and recommend credit limits. This individual will effectively secure prompt payment from clients while employing commercial sensitivity, business acumen, and good Judgment. · Analyze customer financial condition and recommend credit limit through the use of DNB and trade references. · Participate in process improvement projects and take an active role in cross-function teams to drive quality improvements, processes, and initiatives. · Prepare customer reconciliations including customized aging reports. · Closely monitor customer web portals. · Cash Forecasting · Prepare schedules for supply chain financing, financial reporting and sales tax auditors · Provide weekly projections to finance for projected inflows of receivables. · Conduct collection calls to clients, analyze deductions and outstanding invoices to determine root cause and prepare appropriate documentation for resolution. Support all external audit requests including financial institutions and tax authorities.
Experience: · Analytical, Critical Thinking, Problem Solving, Collaboration, and Professionalism. · Provide great customer service and develop good relationships with internal and external customers. · Maintain accurate credit files and collection files. · Understand and communicate credit exposure. · Proficient in Microsoft Word and Excel · Strong written and verbal communications. · Strong knowledge of ERP systems preferred · Highly Organized
Education: · Bachelor or Associates Degree in Accounting or Finance.

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Estimator
HR Contact: Michele Torres
Email: apply@rtc.com
Description: Furnish accurate and timely estimates to Account Executives to establish a coordinated system of profitable selling prices in tune with industry standards. Maintain comprehensive product knowledge of items estimated. Principal Duties and Responsibilities: 1. Work with design, engineering and model shop to obtain drawings and information required for estimating. Review materials and processes under consideration for the design and provide consultation when possible. 2. Recommend materials and manufacturing methods appropriate to the project. 3. Work to develop new suppliers, production methods and materials. Help to build and maintaining source file. 4. Analyze suppliers and supplier quotes to make recommendations for use in estimates. 5. Provide Account Executives with the type of estimate appropriate to the stage in the design and engineering process (Ballpark, Budgetary, Firm). 6. Circulate estimates to appropriate parties. Help to maintain estimate files. 7. Participate in estimating training sessions. 8. Gain proficiency in RFP and RFQ processing and administration. Be able to accurately complete multiple item programs within the given deadlines.
Experience: Experience: 3-5 years of cost estimating, preferably in the display or related industry. Knowledge of Injection Molding Basic knowledge of Materials and Manufacturing Process
Education: A four-year degree in IE or related field is preferred.

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Inside Sales Representative
HR Contact: Michele Torres
Email: apply@rtc.com
Description: Essential Functions ·Independently pursue, via telephone and/or email, leads that have been identified. Requires detailed discussion to understand the needs of the prospect and the proper contacts to pursue, while explaining the benefit of RTC’s product lines. ·Sell consultatively and makes recommendations to prospects and clients of the various solutions RTC offers to their business issues. ·Increase our exposure within existing clients to include channel sales and marketing titles, operation titles and procurement. ·Support sales efforts of Account Manager(s), including scheduling sales meetings. ·Maintain contact database and handle follow-up details with clients and outside sales personnel. ·Respond to inbound inquiries (calls, emails, faxes) from prospects regarding requests for additional information, how to place an order, pricing, etc. Respond to inbound inquires (calls, emails, faxes) from current clients regarding shipment tracking, invoices, lead times, reorders, inventory, etc. ·Work with Account Services to take orders and generate freight quotes. Work with Accounting regarding invoicing. ·Generate quotes; set up terms for new clients; monitor inventory levels. ·Represent RTC in a professional manner while generating new business opportunities. Secondary Duties ·Assist in the development of product marketing materials by using PowerPoint or other applicable software. ·Utilize marketing materials through both traditional and nontraditional approaches to promote RTC’s products and pursue potential clients.
Experience: 3 – 5 years inside sales experience Willingness to aggressively make outbound phone calls. Must possess strong computer skills, including proficiency in Microsoft Office software, Salesforce.com, database management, social networking and other technology beneficial to marketing efforts. Excellent organizational and communication skills, particularly phone skills. Manage multiple responsibilities and tasks.
Education: Bachelor’s Degree in Sales/Marketing or equivalent work experience.

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SRS Operations Manager
HR Contact: Jean Carlson
Email: jcarlson@rtc.com
Description: This management position will provide strategic oversight of the various operational requirements that support multiple standard product lines. Working with Associates in various functional areas and the managers of those functional areas, will verify all requirements are met for identified customer demand while working collaboratively with the global sales team to anticipate future needs. In addition, will pursue process improvements and cost savings. Personally support global efforts to increase the sales of existing products and new products with own actions and leading other's actions. Utilize full understanding of the products, their functionality and application in the retail environment. Be the key/main contact between sales and Associates executing the day to day operations of the SRS needs. Ensure production and inventory levels meet sales orders. Collaborate with Estimating/Purchasing/ Vendors to manage raw material costs, labor, transportation and changing market conditions. Collaborate with regional and global sales teams to create and monitor project plans. Supervise Associates as needed.
Experience: Must have strong, proven leadership skills combined with strategic vision. Requires experience with injection molding process, tooling, and manufacturing. Must have strong verbal and written communication skills to interact at all levels of the organization and with external contacts. Analytical skills combined with MRP capabilities a must. Needs solid familiarity with order through cash process, as well as plant operations (Receiving, QA, through Warehouse and Logistics).
Education: College degree in related field or comparable work experience

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Customer Demand Specialist
HR Contact: Michele Torres
Email: apply@rtc.com
Description: BASIC FUNCTION: This role is ideal for an analytical and detail oriented individual who works well in a fast paced environment. The candidate will be responsible for ensuring that the current min/max program set in place accurately reflects current demand or make recommendations for required changes. This individual will review on a weekly basis the customer inventory and make purchase order recommendations to the client based on current customer demand and inventory levels. Will work with the Master Scheduler reviewing current demand as well as converting any excess inventory into useable fixtures. PRINCIPAL DUTIES AND RESPONSIBILITIES: ·Review current Min/Max program to replenish stock as well as to cover orders. ·Coordinate the movement of current inventory to potential obsolescence, as well as potential obsolescence to obsolescence. ·Review excess inventory for potential rework. ·Coordinate Month End cut off transactions with Warehousing, Purchasing, Sales Support and Shipping. ·Coordinate required customer owned inventory adjustments ·Coordinate yearly client Physical Inventory with Accounting, Plant and Client ·Twice a year set up launch specific details into Datacube system This includes: o Setting up launch parameters as well as importing fixtures and Datacube Bill of Materials into Datacube. o Creating New Door Graphic Kits
Experience: ·Strong verbal and written communication skills. Daily communication with the client as well as internal associates ·Computer literate. Strong Excel skills required ·Must be able to analyze data to make sound decisions ·Must be able to multitask and have solid follow-up skills. ·Must be a team player
Education: ·Bachelor’s degree preferred, but not required. Prefer a minimum of 5 years of experience in planning/scheduling/production control within a plant environment. ·MRP/ERP experience required

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Import/Export Specialist
HR Contact: Michele Torres
Email: apply@rtc.com
Description: The Import/Export Specialist will successfully manage the flow of inbound and outbound shipments in the most cost effective manner, and coordinate activities between all international warehouse locations. This position will actively participate and support strategic initiatives that meet the needs of both internal and external stakeholders to ensure we have the right product in the right place at the lowest cost. Principal Accountabilities Primary deliverables will include the following: ·Identification, negotiation, selection and purchase of cost effective freight solutions that conform to the strategic goals of cost savings while meeting customer delivery requirements. ·Works with Internal Stake Holders and Freight Forwarders to secure freight quotes and determine best mode of transportation for all import/export shipments. Manages shipments from quote through delivery. ·Initiates, identifies and assists with the identification and qualification of new Forwarders, Carrier Partners and 3PLs/Warehousing. ·In conjunction with Forwarders, develops reporting to supports strategic initiative of providing enhanced visibility of items in the Supply Chain. ·Acts as liaison between Suppliers, Customs Broker and Government agencies to facilitate clearance procedures and resolve any problems that may arise. ·Provides guidance to all operating units with the purpose of moving freight and adherence to all import/export regulations ·Prepares import and export documentation as required. Coordinates and transmits shipping information to foreign offices. ·Conducts product classification audits and determines appropriate Harmonized Tariff Code (for Imports) and Schedule B Numbers (for Export). Maintains and monitors data base for both HTS/Schedule B codes. ·Manages all international licenses for the importation and exportation of products. Maintains all NAFTA certificates and requirements. ·Audits freight bills for pricing/billing discrepancies ensuring quoted rates are adhered to. ·Analyzes freight data, to identify inefficiencies and areas of noncompliance in order to develop and implement carrier KPI’s and other measures of process improvement and cost savings opportunities.
Experience: ·Familiarity with import and export regulations/requirements in the following countries or regions: China, SE Asia, North America, South America, Latin America, Europe. ·Working knowledge of VAT requirements in various global regions. ·Familiarity with U.S. Customs policies and procedures. ·Full understanding of air, ocean and ground based logistics. ·Proven negotiation skills - Ability to negotiate ground, ocean and air freight quotes ·Ability to author, maintain and coordinate process and procedural documentation. ·Strong project management skills to facilitate project objectives within strict timelines. ·Strong communication skills, both written and verbal, detail oriented with a strong bias for action. ·Proven attention to detail, with excellent analytical, problem solving and personal organization skills. ·Proven experience using MS Office Suite, Lotus Notes, MRP and ERP systems.
Education: Bachelor’s Degree in Business, Logistics, or International Trade and a minimum of 3 years in an international logistics function.

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Chief Facilities Engineer
HR Contact: Michele Torres
Email: apply@rtc.com
Description: BASIC FUNCTION: The Chief Facilities Engineer will maintain, repair and troubleshoot the facilities at the Rolling Meadows location, including the HVAC, renovation of building and building operating systems. ESSENTIAL FUNCTIONS: · Operate, maintain, troubleshoot and repair facility related systems including HVAC, plumbing, sewer and electrical · Monitor and operate building automation system. · Create, plan, track, and execute preventative maintenance programs. · Receive, assign, track and administer work requests through internal work order system. · Perform repairs including repairing or replacing fans, motors, filters, minor plumbing, building operating systems and electrical. · Perform renovations and employee moves. · Investigate facility related technologies and suggest systems improvements. · Perform general maintenance to all systems, such as testing fire alarms as required. · Assure compliance with all building and safety, environmental and fire codes. · Main emergency contact with village and utility officials · Maintain building key system. · Work with outside vendors to obtain estimates for building repairs or maintenance and ensure work is done properly. · New Equipment installation. · Generate ideas for capital improvements. · Run and terminate phone/data wiring and devices. · Respond to requests from building occupants. · Supervise Maintenance Technician and Building Engineer. · Oversee shipping/receiving department at Rolling Meadows.
Experience: At least 10 years of facilities experience, good interpersonal skills, stationary engineer license a plus, air conditioning service certificate a plus, good mechanical plumbing and skills, knowledge of blueprinting reading, previous experience working with chillers and boilers

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Romeoville IL USA Assistant Production Supervisor
HR Contact: Michele Torres
Email: apply@rtc.com
Description: The Assistant Production Supervisor is responsible for the optimum utilization of the work force in the production department and for the effective use and maintenance of all manufacturing equipment and facilities associated with production. -Supervise and train department personnel and discipline when required. -Evaluate and recommend changes/improvements in the manufacturing and production operations. -Work with Production Manager to ensure production orders are completed on a timely basis. -Review bills of materials and shop orders for accuracy. -Record production and prepare line layout sheet as jobs are produced. -Ensure direct and indirect labor is reported accurately and promptly for payroll and cost accounting purposes. -Responsible for safety and housekeeping in the department.
Experience: Strong communication, multitasking and Microsoft Office skills. Must work well with associates in a team environment. Experience with MRP/ERP system preferred.
Education: Degree in manufacturing, engineering or business or 1-2 years equivalent experience.

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Shanghai CHINA Program Manager
HR Contact: Anny Tao
Email: atao@rtc.com
Description: Role objectives 1. Oversee and manage all projects to achieve successful delivery 2. Allocate appropriate resources to achieve success within operational budget constraints 3. Maintain regular correspondence with the customer to ensure complete service satisfaction is achieved Job description / responsibilities · Be the prime point of contact for all matters and activities relating to the program · Prioritize work and projects to best serve the needs of the customer · Manage all project activities to ensure best outcomes and within expectation and current Service Level Agreements with the customer · Manage customer expectation and all key communication activities · Mentor the team and assist as necessary to ensure the best outcome is achieved · Ensure accuracy of all quotes, master price lists, client responses · Escalate as necessary matters that are likely to impact on performance and RTC its reputation. This is to be achieved in a timely matter so the situation can be resolved without the customer being affected · Review systems and processes to achieve greater efficiencies - both financially and resource utilization · Ensure proactive and constructive dialogue is maintained with other key areas of the business such as; finance, logistics, manufacturing etc. · Review team performance, individual performance and identify areas for training and improvement as appropriate
Experience: Fluent in English. -5 years minimum proven track record of retail environment, POP/POS, or related industry, at a management level. - Multi-culture versatile with good methodology, synthesis, planning and negotiation skills;- Minimum 5 years in management position;- Proven management experience in the field of operations;- Proven track record of performance and delivery;- Excellent communication and inter-personal skills; - Credible, accountable and responsible;- Previous experiences in shop display fixture are preferred.
Education: Bachelor degree or above

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Key Account Manager
HR Contact: Anny Tao
Email: fzhou@rtc.com,atao@rtc.com
Description: Responsibilities- Manage all account activities and personnel involved in account services and sales; -Translate retail designs in to delivered and functioning stores, meeting the design requirements of the brand/retailer.- Responsible for the achievement of target set for accounts;- Improve current account performances and develop new accounts;- Manage, motivate, support and lead account services staff, coaching staff to achieve set objectives and prepare future account service managers;- Provide leadership to the operations of the team and focus on the company's strategic goals;- Establish performance goals for team under responsibility and monitor performance on a continual basis;- Assist director to develop effective strategic sales plans and offer through market analysis, market trends, competition follow up, identification of new development opportunities, etc;- Negotiate with clients and visit clients if necessary;- Liaise and build strategic relationship with key clients;- Conduct business reviews with clients, suggest strategies.
Experience: Qualification/Requirements- 5 years minimum proven track record of retail environment, POP/POS, or related industry, at a senior management level. - Fluent in English; - Multi-culture versatile with good methodology, synthesis, planning and negotiation skills;- Minimum 8-10 years in management position;- Proven management experience in the field of sales and operations;- Proven track record of performance and delivery;- Excellent communication and inter-personal skills; - Credible, accountable and responsible;- Previous experiences in shop display fixture are preferred.
Education: University graduate or above

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SINGAPORE Installation Supervisor
HR Contact: Beth Weber
Email: atao@rtc.com, fzhou@rtc.com
Description: Basic Functions: 1. Basing on the installation schedule, complete the related installations on time according to the quality standards and installation specifications. 2. Complete the store installation documents on time on request 3. Keep good relationship with the on site representative from any parties of the client side 4. Provide accurate and precise information to improve the installation work Location: 1. Mainly Singapore based, working with other function team & suppliers in Asia 2. Need to travel across Asia for on-site preview, installations and maintenance & repair management Principal Duties and Responsibilities: 1. Communicate with all the related parties, including but only clients, suppliers, and internal associates for the proper on site survey, installations and maintenance & repair works, etc. 2. Complete the on site survey, installation and maintenance & repair work according to the plan and schedule confirmed by management and clients 3. Prepare the installation documents according to the rules & regulations issued internally 4. Establish and keep good relationship with any parties related to the installations 5. Lead and manage the on site works according to our Standard Operating Procedures 6. Have clients confirm the installation with signature on the turnover sheets 7. Keep record abut all the issues happened during the on site survey, installations and maintenance & repair work, etc. And communicate with Account Manager and some other associates in the team on time both verbally and in writing 8. Keep the related parties updated and management posted for any abnormal issues during the installations, etc. 9. Complete the post installation report on time and submit to Account Manager to check 10. Complete any temporary and new works due to the occasional reason from the company and clients, and business changes, etc. Organizational: 1. Reports to Installation Manager 2. Key internal contacts: Account Manager, Customer Service Coordinator/Supervisor 3. Key external contacts: Clients and Installation Suppliers, etc.
Experience: Education/Experience/Skills: Education: College/University graduated in related field, art, decoration, building design, etc. Experience: 1. Minimum of 3 years as an Installation Coordinator or Engineer in related field 2. Experience of store fixtures installation, assembling in electric, machine & furniture, etc. and processing in mechanical, plastic & wood preferred. 3. Coordination, prior leadership and management experience is a plus. Skills: Self-starter, Detail orientated, computer literate, organized, good communicator and team player. Language: Fluent in English (both writing and talking) and Chinese (Cantonese or Mandarin), any other one or two Asian language is highly preferred.
Education: College degree or above

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Account Manager
HR Contact: Michele Torres
Email: apply@rtc.com
Description: As an Account Manager with RTC, you will be responsible for business generation of Retailers and/or CPG’s. This will include a combination of prospecting for new customers and/or growing sales of existing accounts. Your customer targets will be determined by you and Sales Management based on factors including, but not limited to location, expertise, availability, and contacts..
Experience: 1. Continually keep up-to-date with RTC’s growing portfolio of products and services so that you can effectively and professionally communicate those assets to the market. 2. Introduce all relevant products and services to your customers on a regular basis. 3. Effectively balance the advocacy of your customers’ needs while insuring that RTC’s interests and goals are always maintained. 4. Function as the primary conduit between your client and RTC. This includes leading the communication flow between all external and internal resources. 5. Work collaboratively with all support groups within RTC to optimize all phases of client deliverables. 6. Develop customer approaches and presentations. 7. Lead the coordination of resources and information to develop quotations, bids, RFP’s and other documents that commit RTC to our customers. 8. Participate in A/R collection if and when necessary and appropriate. 9. Be a student of retail environments by reading relevant publications and visiting stores on a very regular basis. 10. Contribute to corporate initiatives when circumstances call for it. III SKILLS AND ATTRIBUTES 1. Self motivated with an urgency to continually generate future business. 2. Strong Verbal and Written communications. 3. Willingness and ability to function well under stressful customer circumstances. 4. Ability to switch between macro and micro issues. 5. Willingness to be trained on a continual basis. 6. Computer literate 7. Should possess a level of technical understanding in material and processes that allows you to effectively understand and communicate with designers, engineers, model makers, logistics, client service, production, etc…. 8. Financial literacy allowing you to understand costs, pricing Experience: Min 3-5 years of outside selling success, ideally in a team-based environment; related industry experience a plus.
Education: College degree required.

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