We’re a global team of more than 900 retail strategists, researchers, designers, engineers, manufacturing experts, logistics orchestrators, technology specialists and program managers who help brands and retailers to reinvent their retail presence.

We grow sales by uncovering insights and translating them into experiences, environments, categories and displays that make the connection between products, people and retail space. We reduce costs by managing the complexity of large and increasingly global retail executions. And our proprietary suite of store ready solutions meet operational challenges all over the world.

Research
Strategy / Design
Prototyping
Manufacturing
Logistics
Installation
Activation
Shelf Management
storereadysolutions.com
Beverage Solutions
ecotracglides.com
Retail Technology
rtcprofitnet.com
Loss Prevention
rtcprofitguard.com

We work with marketing, design, research, sales, operations, procurement and business management professionals who value relationships based on clarity, transparency and accountability.

clients

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services

Shopper Research
Strategy Development
Design Development
Prototyping & Testing
Value Engineering
Production Planning
Global Manufacturing
Shipping & Warehousing
Installation & Maintenance
Program Management
adidas
Autozone
Advance Auto
Ahold
Albertson's
Coca-Cola
Cole Haan
Columbia Sportswear
Dairy Management
Danco
Danone
Diageo
Docker's
Dollar General
Family Dollar
FedEx
Gillette
GSK
Heb
Honeywell/Fram
Kimberly-Clark
Kraft
Kroger
Levi's
Meijer
Motorola
Nestle
Nike
Phase Eight
Philip Morris
Polar
Procter & Gamble
Rockport
Samsung
Sears
Siemen’s
Smucker's
Spyder
UGG Australia
Ulta
VF Corp
Walgreens
Walmart

RTC USA World HQ

2800 Golf Road
Rolling Meadows, IL 60008
USA
+1 847 640 2400

Offices:

  • Rolling Meadows, IL
  • Romeoville, IL
  • Bentonville, AR
  • Beaverton, OR

Contact:

Gary Cohen
gcohen@rtc.com

RTC Europe HQ

Castle Road
Sittingbourne
Kent ME10 3RN
UK
+44 1795 412 795

Offices:

  • Sittingbourne, UK
  • Moscow, Russia
  • Prague, Czech Republic

Contact:

Mark Jerram
mjerram@rtc.com

RTC Latin America HQ

701 Waterford Way
Suite 410
Miami, FL 33126
USA
+1 305 537 1800

Offices:

  • San José, Costa Rica
  • Lima, Peru
  • Mexico City, Mexico
  • Sao Paulo, Brazil

Contact:

Franko Galjuf
fgaljuf@rtc.com

RTC Asia HQ

1102 -1103 Ascendas Plaza
333 Tian Yao Qiao Road
Xu Hui District
Shanghai
China 200030
T: +86 21 6197 6197
F: +86 21 6197 6100

Offices:

  • Hong Kong
  • Shanghai, China
  • Dongguan, China

Contact:

Keith Fleet
kfleet@rtc.com

Rolling Meadows IL USA Account Services Representative/Customer Support
HR Contact: Michele Torres
Email: apply@rtc.com
Description: This position supports the client by maintaining the internal systems that are required for production, shipping and invoicing of the product, and serves as the inside contact for all customer inquiries regarding shipping and distribution information. This includes, but is not limited to: - Receive and respond appropriately to phone calls from the stores/field requesting fixtures, replacement parts and help with installations. Enter initiative/replacement part orders. - Maintain ordering websites which includes uploading part numbers, descriptions, photos and instruction sheets. - Follow-up with internal shipping department on upcoming and past due orders. Communicate date changes on various orders. Assist in preparation and shipping of samples. Coordinate shipping of prototypes. Prepare international shipping documents as necessary. Provide a spreadsheet of addresses, sales orders and instructions for rollouts and prioritizing shipments. - Create and review invoices prior to them being mailed. - Interact with project management and other departments regarding status of all orders. - Manage returns which includes providing written direction to clients and adjusting orders. Follow up with receiving and maintain returns spreadsheet. - Assist in inventory monitoring process and develop inventory reports if needed. Insure adequate levels of production are maintained. Discuss with Account Manager and/or client. - Participate in weekly team meetings, shipping/production meetings and client meetings. Interpret the client’s needs into our daily processes.
Experience: Prior customer service experience required. Must be computer literate, including MS Excel and Word, and possess good written and verbal communication skills. Good organizational skills, the ability to multi-task, and being a team player are also necessary.
Education: College degree a plus, but not required.

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Account Services Representative
HR Contact: Michele Torres
Email: apply@rtc.com
Description: The Account Services Representative supports Account Managers by maintaining the internal systems that are required for production, shipping, and invoicing of the product. Inside contact for all customer inquiries regarding shipping and distribution information. Essential Functions: - Conference with the client and/or Account Manager on the project/program along with desired goal and required specifications for shipping and invoicing. Communicate order and shipping requirements as well as invoicing requirements to internal departments. Follow up daily with Account Managers on outstanding issues. - Update internal Associates as to the ongoing status of projects and orders. - Assist Account Manager in obtaining necessary signatures from Sales Management. - Open new project numbers and prepare kick off packets. - Client contact via phone for orders, to resolve problems and answer questions. - Review specific invoices prior to them being mailed. - Interact with project management and other departments regarding status of all orders. - Assist in inventory monitoring process via LN and develop inventory reports if needed. Ensure adequate levels of production are maintained. Discuss with Account Manager or client. - Look up and check part numbers, inventory, customer shipping, shipment tracing and invoicing requirements, prices and enter orders. Format customer supplied shipping addresses, review address codes and submit using LN upload prior to order entry. - Supply the necessary reports to the Account Managers and/or customers regarding inventory levels, production, and shipments. - Shipping: Follow-up with shipping department on all past due orders. Coordinate shipping of replacement parts. Assist in preparation and shipping of samples. Coordinate shipping of prototypes. Prepare international shipping documents as necessary. Provide a spreadsheet of addresses, sales orders and instructions for rollouts and prioritizing shipments. - Manage returns which includes providing written direction to clients and adjusting order. Follow up with receiving, prepare credit, constant follow up with accounting to process credits. - Assist in receiving customer materials, verify part numbers and quantities. - Coordinate and attend meetings.
Experience: - Prior customer service experience required. - Computer proficiency, including MS Office (Intermediate Excel required). - Good communication skills both written and verbal. - Good organizational skills. - Understanding of manufacturing a plus (but not required) - Proficiency in a second language a plus (but not required). - Team player.
Education: Bachelor’s Degree a plus (but not required).

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Associate Account Services Representative
HR Contact: Melissa Nolan
Email: apply@rtc.com
Description: PRIMARY DUTIES AND RESPONSIBILITIES: · Enter orders into LN, determining how (with assistance from senior colleagues) the order should be entered (COW, Installment, etc.) with 100% accuracy. Ensure order is entered on a timely basis to generate allocations for purchasing of components. · Enter releases/rollouts into LN to ensure accurate inventory and invoicing to the client. · Check daily open orders to ensure timely shipping and identify urgent orders (daily shipping meetings). · Providing tracking/BOL to internal clients as needed. · Match order back up to invoice after reviewing. · File invoices and manage filing cabinets. · Enter sample sales orders and orders for prototypes, tooling, and design/engineering invoicing as required. · Communicate with Account Services team and provide information as needed. · Create UPS tickets for other Associates as needed. · Assist in creation of commercial invoices.
Experience: · At least two years of experience in an order entry/client service role desired. · MRP/ERP experience a plus. · Must be at least an Intermediate Excel user. · Must be able to navigate the Internet for tracking shipments through transportation companies’ websites. · Good written communication and diction. · Knowledge of geography (U.S. and World).
Education: Associate’s Degree in Business preferred, but not required.

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Master Scheduler
HR Contact: Melissa Nolan
Email: apply@rtc.com
Description: This role is ideal for an individual expert on system use and the communication involved in sharing, entering and verifying data. Ensure accuracy of system information related to part numbers, item data fields, bills of material, routings and shop orders. Attend project kick-off meetings, project plant production meetings and interface with cross-functional areas throughout the organization. Will be involved in the plant production schedule to support client business needs. ESSENTIAL FUNCTIONS: 1.) Create part numbers and update planning data. 2.) Enter and certify BOMs and routings. 3.) Create label artwork. 4.) Develop plant production schedule to support client demand; min/max and pick and pack programs. 5.) Enter shop orders to support production schedule. 6.) Identify part shortages for shop orders. 7.) Active participant in regular meetings (project kick-off, plant production, team production updates and client call). 8.) Communicate daily with plant on production timing. 9.) Review weekly shortage report and communicate delivery timing. 10.) Interface with purchasing for part delivery timing and with project management. 11.) Work with Sales Support on sales order timing exceptions. 12.) Run and review appropriate reports to support client program as well as track Customer Cost Savings report. 13.) Assist with set-up for each launch as well as certifying planogram files.
Experience: · Prefer at least 3-5 years of experience in planning/scheduling/production control within a plant environment. · MRP/ERP experience required; must demonstrate strong computer skills, including Excel. · High level of organization; detail-oriented. · Exceptional verbal and written communication skills; analytical; flexibility prioritizing multiple tasks; capable of handling change; team player mentality.
Education: Bachelor’s Degree preferred, but not required.

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Receptionist
HR Contact: Michele Torres
Email: APPLY@RTC.COM
Description: Position Details: Present RTC in a positive manner by creating a superb first impression. Must have ability to multitask, possessing good organizational skills, while demonstrating good judgment when dealing with all internal and external clients. Will own the responsibilities that come with a front desk role in a corporate setting including a high level of customer service. ESSENTIAL DUTIES: - Operate the switchboard. Must have full understanding of all features of the switchboard in order to perform required duties. - Greet all visitors and notify RTC Associates in a timely manner. - Responsible for maintaining the badge access system. Will have knowledge of the system’s functions in order to add new hires, make changes for new situations that arise, modify as required and properly remove badge numbers when an associate departs. Must ensure function/security of all door entries. - Responsible for maintaining log for temporary badges to ensure all badges are accounted for and returned each day. - Responsible for updating Associate Directory so that it is always current, adjusting for new hires, transfers and departures. Also responsible for the accuracy of the data including correct spelling of all data, correct phone numbers, titles, locations, etc. Will take the initiative to ensure it is up-to-date and accurate. - Must be able to multi-task to allow for regular duties as well as special assignments, i.e. mailings, LN (ERP) activities (to include processing of addresses in LN (ERP) and Receiving in LN (ERP), etc. accurately and in a timely manner. - Responsible for developing creative content for slides that appear on monitors throughout the building, as well as posters, bulletin boards, and other projects. Key external contacts: clients, vendors, candidates, and all RTC visitors
Experience: -Prior experience in a corporate front desk setting preferred. -Professional appearance, comfortable using an intercom/paging system, reliable, able to effectively multi-task, excellent phone and interpersonal skills, positive attitude. -Intermediate in MS Office and Excel. Knowledge of WIN-PAK (NORTHSTAR) security system and Avata phone system a plus. Knowledge of Photoshop a plus.
Education: High school diploma or equivalent

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HR Assistant
HR Contact: Michele Torres
Email: apply@ret.com
Description: Human Resources Assistant About the Company RTC partners with the world's premier retail and brand companies in the U.S., Latin America, Europe, and Asia to develop and manufacture retail displays and retail programs that resonate with consumers. We are the innovator and manufacturer behind many common consumer and household retail displays. Our corporate office is located in Rolling Meadows, Illinois, conveniently located near I90/290 near the Woodfield area. Job Description: About the Company RTC partners with the world's premier retail and brand companies in the U.S., Latin America, Europe, and Asia to develop and manufacture retail displays and retail programs that resonate with consumers. We are the innovator and manufacturer of retail displays for many well-known consumer and household products. Our corporate office is located in Rolling Meadows, Illinois, conveniently located near I90/290 and the Woodfield area. About the Role We are looking for an HR Assistant to join our dynamic HR Team. This role would allow someone to become involved in all aspects of HR by assisting/participating in the various facets of Human Resource. This position would have responsibilities including: - Main point of contact to assist RTC associates with HR related questions. - Partner with Payroll to process weekly and semi-monthly payrolls. - Work with Associates to resolve discrepancies in time sheets/PTO within a project management system. - Process benefit enrollments, changes and terminations. - Process benefit invoices; answer benefit questions for Associates and work with benefit providers as needed. - Conduct references checks, process background/credit checks and verify degrees. - Create new hire packets and conduct new hire orientation. - Research training options; register Associates for internal/external classes; obtain feedback. - First point of contact for employment agencies; review policies and paperwork with temporary/contract workers; work with A/P to process temp invoices. - Maintain all files and copying; open/distribute HR mail; order department office supplies; order flowers, baby gifts, etc. for Associate events. - Maintain HR intranet, org charts and performance appraisal system. - Plan and organize company-wide activities/events. - Assist with large group orientations (3-4 times/year). - Switchboard coverage as needed. - Other projects/ duties as assigned.
Experience: Requirements: - Excellent organizational skills and detail-oriented - Team-oriented and positive attitude - Proficient in MS Office products and ability to quickly learn new computer systems - Ability to multi-task and take direction from multiple team members - Excellent communication skills
Education: Degree in Human Resources and/or HR Internship experience

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AR/Invoicing Coordinator
HR Contact: Michele Torres
Email: apply@rtc.com
Description: About the Company: RTC partners with the world's premier retail and brand companies in the U.S., Latin America, Europe, and Asia to develop and manufacture retail displays and retail programs that resonate with consumers. We are the innovator and manufacturer of retail displays for many well-known consumer and household products. Our corporate office is located in Rolling Meadows, Illinois, conveniently located near I90/290 and the Woodfield area. Accounting associate responsible for the support of all transaction processing related to Accounts Payable and Invoicing. Primary Responsibilities: Accounts Payable § Accounts Payable (A/P) for purchase order and non-purchase order items: Verification of payment authorization, coding of invoices, inputting of invoices into ERP system accordance to agreed terms. § Expense Reports - Approval verification, verify receipts & project breakdowns, code, input, and audit for company policy compliance. § Printing and mailing checks, processing ACH and foreign wire payments for all Invoices on banking website as well as processing in ERP system including filing paid information. § Freight Invoices – Work with 3rd party Freight audit/payment company Iron Data to research & verify correct project or cost center for misc freight carrier invoices. Invoicing Make any changes necessary on Sales orders prior to invoicing/approve after changes are made. § Maintain deliveries on Cost items. § Track shipments when required and provide tracking numbers/BOL to client. § Prepare appropriate supporting documentation to accompany invoice. § Release sales order lines to invoicing on a timely basis when ready to invoice. § Create billing requests for sales order lines that are ready to invoice. § Process billing request for final invoice. § Mail invoices to the client with all supporting documentation. Additional Responsibilities: § Track Goods to be invoiced report to ensure timely invoicing. § New address set up in LN. § Tracking and processing Credit Memos § Verify correct cost center for Federal Express and U.P.S. § Assist Accounting Department management and associates when required. § Additional projects as they arise.
Experience: MRP/LN Experience required (ERP) § Minimum 2 years accounting experience preferred § Experience in Manufacturing environment § Advanced Microsoft Excel Skills required Skills: § Communication – Listens to and accurately captures other’s expectations, ideas and concerns. Can communicate in a clear and concise manner when responding to questions. Keeps commitments/promises and responds quickly to inquiries with relevant information. Keep supervisor or appropriate associates informed of issues preventing invoicing to clients or payment to vendors. § Teamwork – Takes time to help other team members, focuses energy on solving issues, works with team to manage own workload. Takes advantage of job opportunities/assignments to develop in-depth skills and knowledge and share own knowledge/lessons learned to build skills in co-workers. § Technical – Computer skills including, keyboard/ten-key, working knowledge MS Office, Strong Excel skills to support daily usage, ERP Experience § Organizational Skills – Ability to file accurately. Consolidate information from multiple resources into a concise format to process and for others to view clearly. Ability to balance invoice totals to the amount the invoice should be for. § Attention to details a must
Education: Associates Degree Preferred

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Accounting Coordinator/AP
HR Contact: Michele Torres
Email: apply@rtc.com
Description: RTC partners with the world's premier retail and brand companies in the U.S., Latin America, Europe, and Asia to develop and manufacture retail displays and retail programs that resonate with consumers. We are the innovator and manufacturer of retail displays for many well-known consumer and household products. Our corporate office is located in Rolling Meadows, Illinois, conveniently located near I90/290 and the Woodfield area Accounting Coordinator is responsible for the support of all transaction processing related to Accounts Receivable/Collections and Invoicing. Primary Responsibilities: Accounts Receivable/Collections § Collections calls and answering questions from clients on invoice disputes. § Researching and resolving customer chargebacks. § Provide appropriate supporting documentation to clients for outstanding invoices. § Cash Applications of Client payments to invoices on AR aging. § Process Client Credit cards § Process invoices through client websites. § Prepare an AR aging for clients as requested. § Run D&B reports for potential clients. § Processing supplier application forms and customer credit references. Additional Responsibilities: § New address set up in LN.(ERP) § Assist Accounting Department management and Associates when required. § Additional projects as they arise.
Experience: § MRP/LN Experience a plus § Advanced Microsoft Excel Skills required § Minimum 5 years accounting experience § Experience in Manufacturing environment
Education: Associate Degree Preferred

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Shanghai CHINA Program Manager
HR Contact: Anny Tao
Email: atao@rtc.com
Description: Role objectives 1. Oversee and manage all projects to achieve successful delivery 2. Allocate appropriate resources to achieve success within operational budget constraints 3. Maintain regular correspondence with the customer to ensure complete service satisfaction is achieved Job description / responsibilities · Be the prime point of contact for all matters and activities relating to the program · Prioritize work and projects to best serve the needs of the customer · Manage all project activities to ensure best outcomes and within expectation and current Service Level Agreements with the customer · Manage customer expectation and all key communication activities · Mentor the team and assist as necessary to ensure the best outcome is achieved · Ensure accuracy of all quotes, master price lists, client responses · Escalate as necessary matters that are likely to impact on performance and RTC its reputation. This is to be achieved in a timely matter so the situation can be resolved without the customer being affected · Review systems and processes to achieve greater efficiencies - both financially and resource utilization · Ensure proactive and constructive dialogue is maintained with other key areas of the business such as; finance, logistics, manufacturing etc. · Review team performance, individual performance and identify areas for training and improvement as appropriate
Experience: Fluent in English. -5 years minimum proven track record of retail environment, POP/POS, or related industry, at a management level. - Multi-culture versatile with good methodology, synthesis, planning and negotiation skills;- Minimum 5 years in management position;- Proven management experience in the field of operations;- Proven track record of performance and delivery;- Excellent communication and inter-personal skills; - Credible, accountable and responsible;- Previous experiences in shop display fixture are preferred.
Education: Bachelor degree or above

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Key Account Manager
HR Contact: Anny Tao
Email: fzhou@rtc.com,atao@rtc.com
Description: Responsibilities- Manage all account activities and personnel involved in account services and sales; -Translate retail designs in to delivered and functioning stores, meeting the design requirements of the brand/retailer.- Responsible for the achievement of target set for accounts;- Improve current account performances and develop new accounts;- Manage, motivate, support and lead account services staff, coaching staff to achieve set objectives and prepare future account service managers;- Provide leadership to the operations of the team and focus on the company's strategic goals;- Establish performance goals for team under responsibility and monitor performance on a continual basis;- Assist director to develop effective strategic sales plans and offer through market analysis, market trends, competition follow up, identification of new development opportunities, etc;- Negotiate with clients and visit clients if necessary;- Liaise and build strategic relationship with key clients;- Conduct business reviews with clients, suggest strategies.
Experience: Qualification/Requirements- 5 years minimum proven track record of retail environment, POP/POS, or related industry, at a senior management level. - Fluent in English; - Multi-culture versatile with good methodology, synthesis, planning and negotiation skills;- Minimum 8-10 years in management position;- Proven management experience in the field of sales and operations;- Proven track record of performance and delivery;- Excellent communication and inter-personal skills; - Credible, accountable and responsible;- Previous experiences in shop display fixture are preferred.
Education: University graduate or above

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SINGAPORE Installation Supervisor
HR Contact: Anny Tao
Email: atao@rtc.com, fzhou@rtc.com
Description: Basic Functions: 1. Basing on the installation schedule, complete the related installations on time according to the quality standards and installation specifications. 2. Complete the store installation documents on time on request 3. Keep good relationship with the on site representative from any parties of the client side 4. Provide accurate and precise information to improve the installation work Location: 1. Mainly Singapore based, working with other function team & suppliers in Asia 2. Need to travel across Asia for on-site preview, installations and maintenance & repair management Principal Duties and Responsibilities: 1. Communicate with all the related parties, including but only clients, suppliers, and internal associates for the proper on site survey, installations and maintenance & repair works, etc. 2. Complete the on site survey, installation and maintenance & repair work according to the plan and schedule confirmed by management and clients 3. Prepare the installation documents according to the rules & regulations issued internally 4. Establish and keep good relationship with any parties related to the installations 5. Lead and manage the on site works according to our Standard Operating Procedures 6. Have clients confirm the installation with signature on the turnover sheets 7. Keep record abut all the issues happened during the on site survey, installations and maintenance & repair work, etc. And communicate with Account Manager and some other associates in the team on time both verbally and in writing 8. Keep the related parties updated and management posted for any abnormal issues during the installations, etc. 9. Complete the post installation report on time and submit to Account Manager to check 10. Complete any temporary and new works due to the occasional reason from the company and clients, and business changes, etc. Organizational: 1. Reports to Installation Manager 2. Key internal contacts: Account Manager, Customer Service Coordinator/Supervisor 3. Key external contacts: Clients and Installation Suppliers, etc.
Experience: Education/Experience/Skills: Education: College/University graduated in related field, art, decoration, building design, etc. Experience: 1. Minimum of 3 years as an Installation Coordinator or Engineer in related field 2. Experience of store fixtures installation, assembling in electric, machine & furniture, etc. and processing in mechanical, plastic & wood preferred. 3. Coordination, prior leadership and management experience is a plus. Skills: Self-starter, Detail orientated, computer literate, organized, good communicator and team player. Language: Fluent in English (both writing and talking) and Chinese (Cantonese or Mandarin), any other one or two Asian language is highly preferred.
Education: College degree or above

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