We’re a global team of more than 900 retail strategists, researchers, designers, engineers, manufacturing experts, logistics orchestrators, technology specialists and program managers who help brands and retailers to reinvent their retail presence.

We grow sales by uncovering insights and translating them into experiences, environments, categories and displays that make the connection between products, people and retail space. We reduce costs by managing the complexity of large and increasingly global retail executions. And our proprietary suite of store ready solutions meet operational challenges all over the world.

Research
Strategy / Design
Prototyping
Manufacturing
Logistics
Installation
Activation
Shelf Management
storereadysolutions.com
Beverage Solutions
ecotracglides.com
Retail Technology
rtcprofitnet.com
Loss Prevention
rtcprofitguard.com

We work with marketing, design, research, sales, operations, procurement and business management professionals who value relationships based on clarity, transparency and accountability.

clients

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services

Shopper Research
Strategy Development
Design Development
Prototyping & Testing
Value Engineering
Production Planning
Global Manufacturing
Shipping & Warehousing
Installation & Maintenance
Program Management
adidas
Autozone
Advance Auto
Ahold
Albertson's
Coca-Cola
Cole Haan
Columbia Sportswear
Dairy Management
Danco
Danone
Diageo
Docker's
Dollar General
Family Dollar
FedEx
Gillette
GSK
Heb
Honeywell/Fram
Kimberly-Clark
Kraft
Kroger
Levi's
Meijer
Motorola
Nestle
Nike
Phase Eight
Philip Morris
Polar
Procter & Gamble
Rockport
Samsung
Sears
Siemen’s
Smucker's
Spyder
UGG Australia
Ulta
VF Corp
Walgreens
Walmart

RTC USA World HQ

2800 Golf Road
Rolling Meadows, IL 60008
USA
+1 847 640 2400

Offices:

  • Rolling Meadows, IL
  • Romeoville, IL
  • Bentonville, AR
  • Beaverton, OR

Contact:

Gary Cohen
gcohen@rtc.com

RTC Europe HQ

Castle Road
Sittingbourne
Kent ME10 3RN
UK
+44 1795 412 795

Offices:

  • Sittingbourne, UK
  • Moscow, Russia
  • Prague, Czech Republic

Contact:

Mark Jerram
mjerram@rtc.com

RTC Latin America HQ

701 Waterford Way
Suite 410
Miami, FL 33126
USA
+1 305 537 1800

Offices:

  • San José, Costa Rica
  • Lima, Peru
  • Mexico City, Mexico
  • Sao Paulo, Brazil

Contact:

Franko Galjuf
fgaljuf@rtc.com

RTC Asia HQ

1102 -1103 Ascendas Plaza
333 Tian Yao Qiao Road
Xu Hui District
Shanghai
China 200030
T: +86 21 6197 6197
F: +86 21 6197 6100

Offices:

  • Hong Kong
  • Shanghai, China
  • Dongguan, China

Contact:

Keith Fleet
kfleet@rtc.com

Beaverton OR USA Associate Program Administrator
HR Contact: Michele Torres
Email: apply@rtc.com
Description: The Associate Program Administrator will support the Account Manager by managing various aspects different retail programs. The primary focus of this role will be managing all aspects of store installations. These duties include: · Review flash plans – determine unique site conditions · Create the Scopes of Works for Installation · Obtain bids for store installations · Primary RTC point of contact for the store general contractors and Nike assigned project manager · Schedule installations · Work closely with RTC Lead Installers by scheduling their time for upcoming installations · Manage installers (daily updates from installations) · Manage go backs with installers and the stores · Manage Sitefolio o Upload installation pictures into Sitefolio o keep engineering files updated with new or revised drawings o review the installation schedule for changes and new stores · Coordinate with outside engineering firms for seismic drawing requirements · Generate CIR’s based on input from installations and participate in meeting · Create PO reqs for installations · To be a resource for RTC Account Support Rep on managing Service Channel and maintenance requests. For example, research the problem by calling the store, consult with our PM’s, advise which components to ship, determine if installers are need and if so, schedule the installer · Participate in any client store kick off meetings relative to upcoming store installations · Participate in interal status meeting
Experience: · Previous client or customer service experience. · Precvious logistics skills and sales attributes. · Requires understanding of materials and processes used to create fixtures. · Must be computer literate, including ERP and Excel. · Needs to be detail oriented and have the ability to manage multiple responsibilities and projects. · Good organization skills and communication skills. ·
Education: College degree preferred, but not required.

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Bentonville AR USA Program Coordinator
HR Contact: Michele Torres
Email: apply@rtc.com
Description: The Program Coordinator supports the client and Account Director. Client contact is face-to-face as well as via the phone and e-mail to work through requests. Coordinate and attend internal RTC meetings during preproduction and production phase of projects. ESSENTIAL FUNCTIONS: · Serve as secondary client contact as directed by Account Director. This can include follow up with clients to answer questions, resolve problems and expedite matters. · Communicate with various disciplines at RTC’s home office as directed by Account Director on select projects and initiatives. · Participate in field installations to include tasks such as: o Scheduling with client and RTC resources o Coordinating various aspects of installations o Attend field installations as required · Manage RTC’s Bentonville facility including showroom upkeep, product samples, etc… · Special projects as assigned. TRAVEL REQUIREMENTS: Requires infrequent travel for client meetings as required. Requires a moderate level of travel to assist in installations at stores and/or tradeshows.
Experience: EXPERIENCE, SKILLS: -Previous client or customer service experience. -Logistics experience a plus. -Must be computer literate, including ERP and Excel. -Requires adequate understanding of materials and processes used to create fixtures. -Needs to be detail oriented and have the ability to manage multiple responsibilities and projects. - Good organization skills and communication skills. -Requires minimal supervision on work performed
Education: High School diploma required. College degree preferred, but not required.

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Rolling Meadows IL USA Account Services Representative
HR Contact: Michele Torres
Email: apply@rtc.com
Description: The Account Services Representative supports Account Managers by maintaining the internal systems that are required for production, shipping, and invoicing of the product. Inside contact for all customer inquiries regarding shipping and distribution information. Essential Functions: - Conference with the client and/or Account Manager on the project/program along with desired goal and required specifications for shipping and invoicing. Communicate order and shipping requirements as well as invoicing requirements to internal departments. Follow up daily with Account Managers on outstanding issues. - Update internal Associates as to the ongoing status of projects and orders. - Assist Account Manager in obtaining necessary signatures from Sales Management. - Open new project numbers and prepare kick off packets. - Client contact via phone for orders, to resolve problems and answer questions. - Review specific invoices prior to them being mailed. - Interact with project management and other departments regarding status of all orders. - Assist in inventory monitoring process via LN and develop inventory reports if needed. Ensure adequate levels of production are maintained. Discuss with Account Manager or client. - Look up and check part numbers, inventory, customer shipping, shipment tracing and invoicing requirements, prices and enter orders. Format customer supplied shipping addresses, review address codes and submit using LN upload prior to order entry. - Supply the necessary reports to the Account Managers and/or customers regarding inventory levels, production, and shipments. - Shipping: Follow-up with shipping department on all past due orders. Coordinate shipping of replacement parts. Assist in preparation and shipping of samples. Coordinate shipping of prototypes. Prepare international shipping documents as necessary. Provide a spreadsheet of addresses, sales orders and instructions for rollouts and prioritizing shipments. - Manage returns which includes providing written direction to clients and adjusting order. Follow up with receiving, prepare credit, constant follow up with accounting to process credits. - Assist in receiving customer materials, verify part numbers and quantities. - Coordinate and attend meetings.
Experience: - Prior customer service experience required. - Computer proficiency, including MS Office (Intermediate Excel required). - Good communication skills both written and verbal. - Good organizational skills. - Understanding of manufacturing a plus (but not required) - Proficiency in a second language a plus (but not required). - Team player.
Education: Bachelor’s Degree a plus (but not required).

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Tax Manager
HR Contact: Michele Torres
Email: apply@rtc.com
Description: The Tax Manager is responsible for compliance, planning, and audits of income tax, sales and use tax. This individual will also assist with the development of tax strategies, policies, and procedures. Essential Duties and Responsibilities: 1. Manage the sales and use tax function to ensure all state and local returns and payments are filed timely and accurately. 2. Monitor changes in federal, state and, local tax legislation and rates, incorporate changes into monthly procedures and analyze impact on business. 3. Manage audits, including relationship with auditors, defending tax positions seeking diminished tax assessments. 4. Manage personal property deadlines and ensure that fixed asset information is analyzed for diminished tax basis opportunities. 5. Utilize expertise to facilitate strategic tax planning, achievement of business objectives, and suggesting tax saving opportunities. 6. Manage the completion of monthly accounting responsibilities including the reconciliation of tax accounts. 7. Support Company Tax Management with technical review and strategy for various business initiatives and transactions. 8. Coach team to respond verbally or via written communication in a manner that diminishes tax assessments.
Experience: - 10 or more years of experience in public accounting or internal tax department including global audits, compliance, and planning. - Experience with privately held companies, preferably S- Corporations. - Ability to explain complex finance/accounting concepts in layman terms to non-financial managers and Associates. - Willingness to assume responsibility for key projects. - Exceptional interpersonal and organization skills with high attention to detail. - Proficiency in Microsoft products.
Education: B.S. in Accounting or Finance. Master’s Degree in Taxation.

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Accounting Coordinator-Invoicing
HR Contact: Michele Torres
Email: apply@rtc.com
Description: - Maintain deliveries on Cost items. - Make any changes necessary on Sales orders prior to invoicing/approve after changes are made. - Track shipments when required and provide tracking numbers/BOL to Clients. - Release sales order lines to invoicing on a timely basis when ready to invoice the client. - Create billing requests for sales order lines that are ready to invoice. - Process billing request for final invoice. - Consolidate invoices to match PO’s. - Prepare appropriate supporting documentation to accompany invoice. Including spreadsheets to clients with tracking info and breakout by brand. - Additional projects as needed.
Experience: - MRP/LN Experience a plus - Minimum 2 years accounting experience - Experience in Manufacturing environment - Advanced Microsoft Excel Experience
Education: Associates Degree preferred

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Tax Accountant
HR Contact: Michele Torres
Email: apply@rtc.com
Description: RTC partners with the world's premier retail and brand companies in the U.S., Latin America, Europe, and Asia to develop and manufacture retail displays and retail programs that resonate with consumers. We are the innovator and manufacturer of retail displays for many well-known consumer and household products. Our corporate office is located in Rolling Meadows, Illinois, conveniently located near I90/290 and the Woodfield area. At RTC we grow sales by uncovering insights and translating them into experiences, environments, categories and displays that make the connection between products, people and retail space. We reduce costs by managing the complexity of large and increasingly global retail executions, and our proprietary suite of store ready solutions meet operational challenges all over the world. Position Summary: The main responsibility of the Tax Accountant is to support sales/use tax and income tax requirements for the business, under the direction of the Tax Manager. II. Essential Duties and Responsibilities: · Timely and accurate preparation of sales and use tax returns for 33+ jurisdictions · Preparation of reconciliations for sales/use tax payable accounts · Review of invoices for use tax · Generating reports using Avalara (sales tax software) · Estimating sales tax on customer proposals; and responding to ad hoc requests · During tax time, preparation of schedules for the external audit tax team
Experience: III. Education, experience, skill requirements · 5-7 years in accounting and financial analysis · Experience in sales/use, GST/HST and/or VAT taxes and software helpful · Experience in using an intergrated ERP · Strong analytical skills and sound judgment · Willingness to assume responsibility for key projects · Exceptional interpersonal and organization skills with high attention to detail. Ability to multi-task a necessity. · Proficiency in Microsoft products, including advanced MS Excel · Able to work independently · Some overtime including weekends can be expected on a monthly basis
Education: Bachelor’s degree in Accounting, Required

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Regulatory Compliance Engineer
HR Contact: Michele Torres
Email: apply@rtc.com
Description: RTC partners with the world's premier retail and brand companies in the U.S., Latin America, Europe, and Asia to develop and manufacture retail displays and retail programs that resonate with consumers. We are the innovator and manufacturer of retail displays for many well-known consumer and household products. Our corporate office is located in Rolling Meadows, Illinois, conveniently located near I90/290 and the Woodfield area. The Regulatory Compliance Engineer will report to the Sr. VP Product Development and work with internal product development teams fostering and ensuring design for compliance and building awareness of applicable standards. This position also includes the initiation and management of investigations and projects with outside test labs. The Regulatory Compliance Engineer will be responsible for ensuring the following: Compliance engineering including reviewing internal project goals, · Determination of applicable compliance standards · Interpretation of standards · Communication of requirements to appropriate development teams, · Follow up with internal and external resources to ensure requirements are met before prototype or production. · Integration of compliance requirements and testing protocols for production into company QA plans and procedures · Build overall awareness of compliance requirements by assisting with team briefings, process development, manufacturing site audits, and safety standards education throughout the organization PRIMARY RESPONSIBILITIES: · Participate in development team meetings to assess compliance requirements and create/communicate a plan for compliance · Create alignment of the development direction with applicable regulatory requirements and compliance processes · Negotiate and prepare cost and time estimates for compliance evaluation and testing from appropriate agencies including internal resources. · Prepare appropriate documentation and sample submission packages. Initiate and manage NRTL (National Recognized Test Laboratory) projects. · Timely follow-up with open NRTL contacts to ensure scheduled maintenance and budget control · Develop relationships with NRTL labs for domestic and international electrical and materials standards compliance · Build awareness of standards and an understanding of their application to design across the organization Attend training seminars and ongoing educational functions to maintain best practices and knowledge of the most recent standards applicable to our products.
Experience: · Significant knowledge in the determination of appropriate standards, understanding of those standards and their application to real-world design processes · Existing relationship with NRTL labs (in particular UL and Intertek/ETL) and a working understanding of their processes and procedures for opening projects, performing investigations, reporting, and inspections · Knowledge of standards and sub-standards related to LED lighting products, portable luminaires, commercial furnishings, and retail store signage · Ability to consistently achieve a high standard of quality and accuracy with extreme attention to detail · Strong investigative, research, and coordination skills. Strong interpersonal skills and an ability to communicate clearly and confidently in highly technical subjects for both technical and non-technical audiences Relevant understanding of the product development process, materials, and production techniques used in retail store fixturing and signage applications.
Education: Electrical Engineering degree with minimum 5 years proven relevant NRTL and electrical safety standards experience.

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Sr. Buyer
HR Contact: Michele Torres
Email: apply@rtc.com
Description: RTC partners with the world's premier retail and brand companies in the U.S., Latin America, Europe, and Asia to develop and manufacture retail displays and retail programs that resonate with consumers. We are the innovator and manufacturer of retail displays for many well-known consumer and household products. Our corporate office is located in Rolling Meadows, Illinois, conveniently located near I90/290 and the Woodfield area. The Senior Buyer (Plastics and Tooling) works within a domestic team of 8 buyers. The selected candidate will be based in Rolling Meadows, IL and will be responsible for his/her purchase portfolio, acquiring market knowledge, and the development and implementation of strategic action plans. This newly created position will initiate and execute domestic and offshore supply strategies for plastic injection-molded and extruded products that maximize lowest total cost, meet approved specifications and company quality standards, meet pre-determined inventory targets, and achieve required customer service levels. He/she will conduct major negotiations and manage resources in order to realize uninterrupted supply of materials. He/she will also be responsible for deploying best in class tools and processes throughout the purchasing organization. The selected candidate will support Estimating in building accurate cost models, and will work with Engineering on the development of new tooling methods, building innovative tools and assessing tooling standards to reduce overall production costs. Key Responsibilities Primary deliverables will include the following: · Define key opportunities and purchasing strategies for his/her portfolio. · Lead and implement projects and action plans through the development of dependable and competitive suppliers. · Initiate and manage key domestic and offshore purchases of plastic resins, tooling, and injection-molded components to serve key customers. · Identify and support the qualification of alternate/new sources of supply. · Support Estimating Department in preparation of estimates, as required. · Implement processes that will ensure compliance to all global, state and federal shipping regulations involving our products. · Recommend alternate processes for manufacturing or materials used in order to improve costs, quality, lead time, and overall value. · Negotiate contracts on a regional and global level within defined portfolio. · Manage supplier contracts, perform supplier evaluations and implement corrective actions. · Perform actual vs. estimate cost analyses, as required. · Maintain detailed current professional knowledge using various external and internal resources. Offer training, subject matter expertise, and assistance to other purchasing personnel, and other RTC associates. · Work with the team to enhance productivity through the implementation of new tools and processes. · Special projects as assigned or required.
Experience: · Minimum 10 years of experience in domestic and offshore purchasing, with applicable direct material purchasing experience in injection-molded plastics and tooling. · Expertise in offshore (APAC, Mexico, Europe) sourcing and supply chain management of bulk components and finished goods. · Experience in tooling design, development, and application in automated systems. · Depth of knowledge of global market conditions and the impact to the specific cost drivers of those products under his/her responsibility. · Strong project management skills to facilitate and complete project objectives on schedule, achieving required results. · Proven negotiation skills, striving for best results related to cost, quality, and customer shipping requirements. · Strong knowledge of demand management and replenishment principles and tools, and the ability to execute such principles. · Knowledge of operations/business system software and the proven ability to support business requirements with detailed analytics. · Proven leadership capabilities with the ability to coordinate and communicate activities between internal departments as well as with external suppliers. · Excellent communication skills (written and verbal) are required and bi-lingual is preferred (Mandarin). · Ability to travel domestically and internationally, as needed.
Education: · Bachelor Degree (in a business-related field). · ISM Certification preferred.

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Sr. HR. Generalist
HR Contact: Michele Torres
Email: apply@rtc.com
Description: The Sr. Human Resources Generalist will manage compensation and benefit programs for RTC. This role oversees the needs of internal stakeholders and is financially driven to ensure we have the right balance of rewards, benefits, engagement and costs. This role is also tasked with developing appropriate workforce analytics to help inform the decisions of leadership with regard to benefit enrollment and utilization, costs, compensation structure, demographics, etc. While delivering daily results, this role is continuously looking for process opportunities to improve service to our Associates and managers by providing timely information and ensuring compliance to all global, state and federal employment and taxation regulations involving our associates. Essential Functions: · Develop and oversee Rewards and Benefits communications strategy · Work with vendors and TPAs to provide appropriate offering and service levels · Oversee the integrity of salary structure, base salaries, merit increases, and incentive plans · Develop and oversee job analysis and documentation regarding position specs and grades · Oversee any expatriate or overseas assignments and insure proper governmental and tax authority compliance · Determine appropriate competitive pay level mix to meet business goals and objectives · Maintain (or oversee) appropriate components of Reward, Position, Benefits, etc. on HRIS
Experience: · Clear, concise and effective communication skills · Proven attention to detail, with excellent analytical, critical thinking, problem solving, and organizational skills · Action oriented and data driven leader. Creative thinker with the ability to deliver “out of the box” solutions · Flexible and entrepreneurial mindset. Can thrive in an ambiguous environment · Cross-functional leadership with an ability to influence people to a shared vision. Can generate buy-in from multiple stakeholders · Effective at managing multiple priorities under tight deadlines, with the ability to bring assignments to a successful completion
Education: · Bachelor’s Degree in Business or HR and a minimum of 5 years of generalist experience, preferably with depth in compensation

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Manufacturing Engineer
HR Contact: Michele Torres
Email: apply@rtc.com
Description: BASIC FUNCTION: Support the Business Units, Program and Engineering Teams with the development and production of prototypes as well as provide technical and manufacturing consultation as needed. PRIMARY RESPONSIBILITIES 1. Develop and produce prototypes for Program Managers and Sales Teams by using engineering and Industrial Design drawings. Select suppliers, taking into consideration production lead times and projected production quantities to maximize development efficiencies. 2. Work with Program Managers, Engineers and the Model Shop to assist in developing the time lines and budgets throughout the product development process. 3. Consult with Engineers to produce an Engineering packet that takes into consideration budgetary constraints, manufacturability, and repeatability. Review packet with the team for tolerances, material specifications, and finishes before handing off to Production Team. 4. Visit suppliers during the production process to review work in progress, trouble shoot and solve manufacturing issues on the spot. 5. Work in conjunction with Engineers and Designers in the procurement of new materials and in the evaluation of new manufacturing processes to ensure the most cost effective, state of the art product design. SECONDARY RESPONSIBILITIES 1. Assist QA/Engineering/Project Management in 1st Article Inspection. 2. When requested, visit potential suppliers to assist in their evaluation. 3. Assist RTC International locations when required. 4. Participate in on site installations of prototypes. Must be able to travel as needed.
Experience: Qualified Candidates will have a minimum of 5 years of experience in estimating, engineering or purchasing. Skills: Self-starter, able to manage multiple responsibilities. Detail oriented, resourceful, good communicator and team player. Hands-on problem solver with the ability to read engineering drawings and BOMs. Excel experience a must. Solidworks, ERP, and Acrobat a plus.
Education: Bachelor’s Degree in Engineering or other manufacturing related area or equivalent experience.

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Sr ERP Analyst
HR Contact: Michele Torres
Email: apply@rtc.com
Description: The Sr. ERP Developer will solution, document and manage the Global INFOR LN Solution, all versions and patch levels, and any ancillary applications. This individual will use Enterprise Tools and PMC to manage the promotion of changes to the production system after sufficient testing. They will work closely with the Business Analysts to design solutions with guidance and direction from the Senior IT Development Manager. Essential Functions: The Sr. ERP Developer is responsible for supporting users of applications by optimizing the functionality of business software and related business processes. This includes fielding questions, troubleshooting, overseeing development of new functionality and implementing process-change requests. They are the go-to person for technology related issues. They understand SLDC, specifically in an ERP context, and can translate ideas into well designed solutions which address RTC’s unique requirements. They demonstrate high levels of integrity and initiative and bring a strong understanding of business and problem solving skills to the table. The ERP Developer must have a strong customer service mentality, be results oriented, enjoy working with people and be able to work with teams or independently. This individual: • Identifies fits and gaps in standard ERP functionality. • Develops application requirements by analyzing business processes, constructing workflow charts and diagrams, studying system capabilities and writing technical specifications. • Uses development tools, both in and outside of LN, to design, test and deploy innovative solutions that address and enhance our unique business environment. • Monitors project progress by tracking activity, resolving problems, publishing progress reports, recommending actions. • Provide ERP process/application support. • Maintains system protocols by writing and updating procedures. • Maintains user confidence and protects operations by keeping information confidential; protects data through leading practices in database administration practices and authorization management. • Prepares technical reports by collecting, analyzing, and summarizing information and trends. • Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies. • Positions IT as a service center focused on the needs of our internal and external customers. • Support and resolve Help Desk issues for internal customers. • Manage projects as assigned.
Experience: · Knowledge and experience on ERP Implementation, Microsoft Visual Studio 2010, Microsoft SQL Server, Reporting Services (SSRS) and Integration Services (SSIS). · Ability to read, to analyze, and interpret general business processes, professional journals, technical procedures or governmental regulations. · Solid understanding of database structures and data modeling. · Excellent communication and interpersonal skills and the ability to work in cross functional teams. · Ability to present ideas in a user friendly language and to translate business user needs into system requirements. · Ability to effectively manage projects using PMI-accepted methodologies. · Ability to demo and explain standard and custom functionality to process owners for acceptance and deployment. · Ability to deal with the ambiguity associated with working in a fast paced and changing environment. · Willingness and zeal to go the extra mile to accomplish targeted goals. · Ability to extract data or generate reports using a variety of tools like Excel, Access, Open Text (Hummingbird BI) etc. · Retail supply chain, assembly or light manufacturing, INFOR PCS (Project Control Systems), Mingle, ION, and/or 4GL experience a plus. · .Net or XML experience a definite plus. · PMP or Project Management certification or training a plus.
Education: · BS Degree or equivalent education, preferably in Computer Science, or two to five years related experience and/or training.

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Infrastructure Services Manager
HR Contact: Michele Torres
Email: apply@rtc.com
Description: The Infrastructure Services Manager is accountable for the infrastructure framework and support activities for our US based sites, including our main data center. In addition, we have global sites that we will work closely with to establish proper coordination and oversight. The appropriate RTC standards that will be implemented across all sites. We will work to centralize vendor contracts and improve our toolset and infrastructure around the globe. This position will develop a roadmap on new technology, processes and governance that will be implemented as our business evolves and technology advances. This position is responsible for supporting incident management systems, establishing and achieving SLAs, escalating issues to tier 3 (internal or external vendors). This position will take the leadership role for the infrastructure team and become the primary liaison with our clients. This will require excellent communication skills and superior customer service focus. This position is a hands on role and will require hands on support for trouble tickets items. Essential Functions: · Hands on leader · Support of technical environment, including phone systems, network, servers, workstations, printers, firewalls, email, ERP infrastructure, databases, cell phones. · Contract management with vendors. · Managing accurate license agreements and renewals. · Managing cell phone contract, settings and support. · Manage and oversee 100% of the IT requests and problems. Handle escalated issues. · Handle support tickets for PC, Mac, Novell, printer, security. · Evaluate existing tools and provide proposal of centralized toolsets to manage requests globally, including tracking of SLAs. · Continuous monitoring of outstanding issues. · Establish, measure and track KPIs and SLAs. · Establishment of fault tolerant and DR setups. · Manage hardware/software inventories. · Coordinate the onboarding of staff with their IT needs, for all US Associates. · Establish standard policies and procedures · Manage team of 3-5 direct reports and schedules to provide appropriate coverage.
Experience: Education, Experience and Skill Requirements: · At least 7-10 years of experience in WAN/LAN and hands-on support, with at least 3 years of experience supervising and managing service desk related items. · Experience with Microsoft technologies; Windows Server OS; Mac; package software solutions and custom web applications (.NET). · Experience with workstation support, including printer, email, security. · Knowledge of best practices regarding information security, mobile device security, including experience managing mobile devices. · Coordination and governance of hardware/software purchases. · Experience managing a ticketing system for a Service Desk. · Very strong and expert level customer service skills · Excellent interpersonal, written, and oral communication and presentation skills. · Highly self-motivated and directed, with keen attention to detail. · Effective staff management and development. · Excellent writing and verbal communication skills. · Excellent customer service focus and analytical problem solving abilities.
Education: Bachelor’s degree in computer science or an equivalent

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Associate Account Services Representative
HR Contact: Michele Torres
Email: apply@rtc.com
Description: This position is to support the RTC cosmetic business. The role will be mainly focused on answering phone calls from the field and entering replacement part orders. This includes, but is not limited to: - Receive and respond appropriately to phone calls from the stores/field requesting fixtures, replacement parts and help with installations. Enter initiative/replacement part orders in LN (ERP SYSTEM) - Assist in maintaining customer websites which includes uploading part numbers, descriptions, photos and instruction sheets. - Follow-up with internal shipping department on upcoming and past due orders. - Interact with other Account Service Associates on team for direction - Interact with project management and other departments regarding status of all orders.
Experience: --At least two years of experience in an order entry/client service role desired. --Comfortable with heavy phone volume MRP/ERP experience a plus. --Must be at least an Intermediate Excel user. --Must be able to navigate the Internet for tracking shipments through transportation companies’ websites. --Good written communication and diction. --Knowledge of geography (U.S. and World).
Education: College degree preferred but not mandatory

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Retail Designer/Space Planner
HR Contact: Michele Torres
Email: apply@rtc.com
Description: Job Description: This position works with the client and the account teams to design, render, and produce space plans, elevations and construction design intents for client approvals and internal communication and control documentation. This position supports the various global account programs as well as store environment related business opportunities. The position provides control documentation for full store environment opportunities and merchandising strategy assignments. Daily Tasks may include, but are not limited to: · Ability to meet scheduled commitments · Store layout and construction design in AutoCad with Solidworks knowledge a bonus · Space Plan, elevation and construction intent documentation to facilitate client decision making and develop control document approvals. · Design conceptualization · Internal design presentation and preparation · Collaboration with engineering and production team members · Collaboration and support for internal account teams
Experience: Design and planning the fixture integration into a variety of unique store environments. · Compile the construction design intents that act as control and permit documentation for the brand, retailer, fixture BOM, site preparation, installation and merchandising. · Capacity and plano-gram layout and recommendation. · Knowledge of ADA requirements where applicable. · Development of the RCP (Reflective Ceiling Plan) and floor fixture plan. · Development of the electrical plan. · Any space planning and elevation requirements. · Perform site observations and surveys. · Site survey interpretation from others. · Building code callouts and compliance considerations. · Installation direction, instructions and support. · Risk assessment and identification. · Architectural knowledge required. · Efficiency with Solidworks highly desirable. · Experience with 3D Studio Max and Adobe Creative Suite a strong complement. · The ideal candidate will have the ability to produce detailed, quality work in short periods of time and will have the ability to work on multiple projects simultaneously.
Education: Bachelors Degree Required for this position

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Romeoville IL USA Shipping Coordinator
HR Contact: Michele Torres
Email: apply@rtc.com
Description: Support the shipping department by performing all required daily shipping transactions. Separate sales order releases, generate outbounds, prepare labels and other special documents as required by the sales order or customer. Schedule freight pick ups with carriers or messenger services. Process shipment lines, prepare bills of lading, print packing slips. Process UPS and Fed Ex shipments. Maintain shipping files, create and update spreadsheets and maintain customer routing history.
Experience: Min 2 yrs exp in a clerical role in a shipping department. Must be computer literate, specifically with Excel and Word.
Education: High school diploma.

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Assistant Shipping Supervisor
HR Contact: Michele Torres
Email: apply@rtc.com
Description: Oversee and coordinate the process and resources associated with all daily shipping dock activities. - Coordinate timely pulling and staging of all outbound client and Rolling Meadows orders to ship daily, working closely with the internal warehouse department. - Work closely with warehouse and internal departments on shortages and order changes. - Coordinate packing and loading of all shipments. - Work closely with the internal shipping department on OTR driver and trailer coordination and pickups. - Involvement in daily meetings to review current and future order requirements. - Involvement in the continuous development of process improvements and productivity enhancements. - Support and enforce the 5-S sanitation process within the shipping department. - Monitor staffing levels to meet daily shipping requirements.
Experience: - 2-3 years of supervisory experience in a larger-scaled warehouse, either supervising the warehouse picking, shipping, or receiving function. - Bar code experience a plus. - Strong computer skills, particularly MS Excel. - Detail-oriented; excellent communicator; team player; strong work ethic; knowledge of warehouse operations.
Education: High school diploma or equivalent required; college degree preferred.

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Receiving Coordinator
HR Contact: Michele Torres
Email: apply@rtc.com
Description: Support the Romeoville Receiving department by performing timely and accurate (LN) system transactions as required. --Research and help resolve basic problems that arise on a daily basis. --Communicate daily with multiple internal customers to satisfy requirements as needed. --Schedules carrier dock appointments and coordinates trailer unloading. --Verify and validate products and quantities against BOL’s and P.O.’s. --Inputs all receiving information into LN and prepares all receiving paperwork. --Reviews plant inventory needs and schedules transfers for “hot” materials to their appropriate areas. --Assists with all container coordination and receiving activities.
Experience: Prefer warehousing or receiving department experience. Must have excellent attention to detail, excellent counting skills, along with strong data entry skills. Good communication skills both written and oral are essential to this position.
Education: High school and 2+ yrs related experience

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Office Clerk
HR Contact: Michele Torres
Email: apply@rtc.com
Description: Provide administrative support to the Plant in the area of Production. ESSENTIAL FUNCTIONS: 1. Assist Production Supervisors in day to day activities. 2. Assist in the administration of shop orders and sales orders. 3. Process daily work orders and produce the required paperwork to complete daily assignments. Such as printing of shop orders, finished good tickets, RTS tickets, labels, instruction sheets and any copying of documents that might be needed. 4. Provide Quality Control, Production and Inventory support when needed. 5. Attend daily progress meetings when needed. 6. Check on inventory of materials when line shortages occur. 7. Filing of daily and weekly documents. 8. Help translate when needed. 9. Navigate effortlessly thru LN.
Experience: Experience: At least 1 year of office/general business experience Skills: Bi-lingual (Spanish/English), must be computer literate, Microsoft Office preferred, detail oriented, and have the ability to handle multiple responsibilities. Must have good organization skills and communication skills.
Education: High School Diploma

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Sales and Operations Controller
HR Contact: Michele Torres
Email: apply@rtc.com
Description: Working closely with sales and operations line managers, the Sales and Operations Controller proactively identifies issues and opportunities to help build the business and achieve financial plans. The Sales and Operations Controller provides broad and deep financial perspective to line managers to ensure that both profits and return on capital employed are maximized. This new Controller-level position brings financial and business insight and is involved in key commercial and operating decisions that impact profitability and capital employed. These activities include financial planning, pricing analysis and customer and regional P&L’s and ROI. From a planning perspective, this Associate is responsible for the development of RTC’s annual financial budget as well as the Balance Sheet Plan and assists in the negotiation and relationship management with RTC’s lender. This hands-on individual enjoys helping build the business and driving profitable and capital-efficient growth through effective leadership and partnerships throughout the organization. A superb communicator, the Sales and Operations Controller provides regular updates of issues and opportunities at all levels of RTC.
Experience: 1. General: By combining a deep understanding of the business and by developing effective professional relationships with sales, operations and financial Associates the Sales and Operations Controller provides insightful perspective into RTC’s financial issues and opportunities to ensure RTC’s continued commercial and operating success. 2. Planning: Will develop RTC’s financial plans including: a. Annual financial budget b. Quarterly financial forecasts c. Periodic updating of the Balance Sheet Plan d. Assisting in further developing RTC’s critical relationship with its current and potential future lenders. 3. Control, Profitability and Capital Efficiency a. Combines a deep understanding of the business, effective working relationships with sales, operations and financial managers, superb financial critical thinking, and sound business judgment to become a key decision maker to help build and protect the business. b. Provides valuable financial and business perspective through insightful critical thinking and financial modeling. c. Develops and supervises financial analysts who specialize in customer accounts. 4. Currency a. In conjunction with planning activities, develops comprehensive global hedging program to provide the company with the capability to hedge currency risk when it chooses to do so. III. Secondary Duties and Responsibilities: 1. Reconciliation of open-book pricing contracts. 2. Assist in preparation of business plans for business units or product lines. 3. Coordinates/undertakes special projects as assigned by CFO, CEO and SVP, Operations. IV. Organizational Relationships Reports to: CFO Key internal contacts: Corporate Controller, Accounting Manager, Program Directors, Sales and Operations Managers and Associates
Education: MBA

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Warehouse Supervisor
HR Contact: Michele Torres
Email: apply@rtc.com
Description: : · Will supervise the daily activities of the warehouse and receiving material handlers, to insure timely and accurate material receipt and distribution to and from storage on a daily basis. Will assist with supervising the shipping crew on an as needed basis. Essential Functions: · Position will assist with daily supervision of the administrative staff consisting of a full time Senior Warehouse Coordinator and a temporary Receiving Coordinator. · Position will provide daily supervision of the Warehouse Receiving Team Leader. · Position will assist with preparation of picking documents and the distribution of pick sheets to the material handlers. · Position will closely supervise and monitor the material handler’s during the picking processed as workload requires insuring all deadlines are met. · Position will track and report on productivity of material handlers picking warehouse orders. · Position will assign and monitor material handlers to both replenish and put away excess production material as well as finished goods. · Position will adjust temporary workforce as business needs dictate. · Will support and oversee special material movement projects as needed. · Will monitor and resolve inventory issues found in warehouse location reports. · Will insure standard procedures are followed by warehouse personnel and be responsible for progressive discipline as needed. · Provide constant and continuous training needed to both Union and temporary material handlers. · Assist in monitoring, editing and reporting temp material handler payroll transactions weekly. · Will provide close floor supervision to the receiving area to insure material receipt flows smoothly. · Will insure that required inbound materials are expedited to proper plant locations as identified upon receipt. · Will assist in the supervision of temporary receiving personnel assigned to unloading inbound containers. (Floor Loaded) · Responsible for supervising the opening and closing of the Bolingbrook location daily.
Experience: Must have 3-5 years warehouse supervisor experience and RF and barcode inventory experience is considered a big plus. Skills: Must be detail oriented and possess strong communication skills and follow-through skills. Be a team player, a problem solver with strong computer skills and a strong knowledge of Microsoft-Excel. Possess a solid knowledge of general warehousing and inventory functions.
Education: Minimum: High School Diploma or Equivalent. College degree preferred.

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Shanghai CHINA Program Manager
HR Contact: Anny Tao
Email: atao@rtc.com
Description: Role objectives 1. Oversee and manage all projects to achieve successful delivery 2. Allocate appropriate resources to achieve success within operational budget constraints 3. Maintain regular correspondence with the customer to ensure complete service satisfaction is achieved Job description / responsibilities · Be the prime point of contact for all matters and activities relating to the program · Prioritize work and projects to best serve the needs of the customer · Manage all project activities to ensure best outcomes and within expectation and current Service Level Agreements with the customer · Manage customer expectation and all key communication activities · Mentor the team and assist as necessary to ensure the best outcome is achieved · Ensure accuracy of all quotes, master price lists, client responses · Escalate as necessary matters that are likely to impact on performance and RTC its reputation. This is to be achieved in a timely matter so the situation can be resolved without the customer being affected · Review systems and processes to achieve greater efficiencies - both financially and resource utilization · Ensure proactive and constructive dialogue is maintained with other key areas of the business such as; finance, logistics, manufacturing etc. · Review team performance, individual performance and identify areas for training and improvement as appropriate
Experience: Fluent in English. -5 years minimum proven track record of retail environment, POP/POS, or related industry, at a management level. - Multi-culture versatile with good methodology, synthesis, planning and negotiation skills;- Minimum 5 years in management position;- Proven management experience in the field of operations;- Proven track record of performance and delivery;- Excellent communication and inter-personal skills; - Credible, accountable and responsible;- Previous experiences in shop display fixture are preferred.
Education: Bachelor degree or above

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Key Account Manager
HR Contact: Anny Tao
Email: fzhou@rtc.com,atao@rtc.com
Description: Responsibilities- Manage all account activities and personnel involved in account services and sales; -Translate retail designs in to delivered and functioning stores, meeting the design requirements of the brand/retailer.- Responsible for the achievement of target set for accounts;- Improve current account performances and develop new accounts;- Manage, motivate, support and lead account services staff, coaching staff to achieve set objectives and prepare future account service managers;- Provide leadership to the operations of the team and focus on the company's strategic goals;- Establish performance goals for team under responsibility and monitor performance on a continual basis;- Assist director to develop effective strategic sales plans and offer through market analysis, market trends, competition follow up, identification of new development opportunities, etc;- Negotiate with clients and visit clients if necessary;- Liaise and build strategic relationship with key clients;- Conduct business reviews with clients, suggest strategies.
Experience: Qualification/Requirements- 5 years minimum proven track record of retail environment, POP/POS, or related industry, at a senior management level. - Fluent in English; - Multi-culture versatile with good methodology, synthesis, planning and negotiation skills;- Minimum 8-10 years in management position;- Proven management experience in the field of sales and operations;- Proven track record of performance and delivery;- Excellent communication and inter-personal skills; - Credible, accountable and responsible;- Previous experiences in shop display fixture are preferred.
Education: University graduate or above

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SINGAPORE Installation Supervisor
HR Contact: Beth Weber
Email: atao@rtc.com, fzhou@rtc.com
Description: Basic Functions: 1. Basing on the installation schedule, complete the related installations on time according to the quality standards and installation specifications. 2. Complete the store installation documents on time on request 3. Keep good relationship with the on site representative from any parties of the client side 4. Provide accurate and precise information to improve the installation work Location: 1. Mainly Singapore based, working with other function team & suppliers in Asia 2. Need to travel across Asia for on-site preview, installations and maintenance & repair management Principal Duties and Responsibilities: 1. Communicate with all the related parties, including but only clients, suppliers, and internal associates for the proper on site survey, installations and maintenance & repair works, etc. 2. Complete the on site survey, installation and maintenance & repair work according to the plan and schedule confirmed by management and clients 3. Prepare the installation documents according to the rules & regulations issued internally 4. Establish and keep good relationship with any parties related to the installations 5. Lead and manage the on site works according to our Standard Operating Procedures 6. Have clients confirm the installation with signature on the turnover sheets 7. Keep record abut all the issues happened during the on site survey, installations and maintenance & repair work, etc. And communicate with Account Manager and some other associates in the team on time both verbally and in writing 8. Keep the related parties updated and management posted for any abnormal issues during the installations, etc. 9. Complete the post installation report on time and submit to Account Manager to check 10. Complete any temporary and new works due to the occasional reason from the company and clients, and business changes, etc. Organizational: 1. Reports to Installation Manager 2. Key internal contacts: Account Manager, Customer Service Coordinator/Supervisor 3. Key external contacts: Clients and Installation Suppliers, etc.
Experience: Education/Experience/Skills: Education: College/University graduated in related field, art, decoration, building design, etc. Experience: 1. Minimum of 3 years as an Installation Coordinator or Engineer in related field 2. Experience of store fixtures installation, assembling in electric, machine & furniture, etc. and processing in mechanical, plastic & wood preferred. 3. Coordination, prior leadership and management experience is a plus. Skills: Self-starter, Detail orientated, computer literate, organized, good communicator and team player. Language: Fluent in English (both writing and talking) and Chinese (Cantonese or Mandarin), any other one or two Asian language is highly preferred.
Education: College degree or above

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Sittingbourne ENGLAND Management Accountant
HR Contact: Corinne Glover
Email: cglover@rtc.com
Description: The successful candidate will be responsible for the following: Preparation and submission of VAT, EC sales and Intrastat returns. Preparing monthly accruals and prepayment schedules and journals. Completing monthly intercompany reconciliations. Assisting with the completion of the monthly management accounts pack, including reviewing of overheads. Preparing monthly Group reporting schedules.
Experience: Excellent Communication Skills Strong Financial Accounting Skills Experience of working with multi-currency ERP systems would be an advantage. Preferably be from a manufacturing background Have advanced Excel skills Strong Commercial and Analytical Skills
Education: Qualified or part-qualified ACCA or CIMA

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